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Question about Nameserver propagation and FTP


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#1 russba01

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Posted 02 December 2013 - 03:29 AM

Hello,

 

I switched to MDD hosting and updated my nameservers to forward to MDD through my old host (Dreamhost). 

It looks like the refresh has cleared through DreamHost as my site is now down and I'm getting an error that I'm pretty sure is the default error of missing an index page.

 

I can upload files through the cPanel File Manager and view my page, (tested) but I still cannot connect to my ftp via FileZilla. I've double

and triple-checked my credentials as well as creating new ftp accounts and nothing goes through. Is this simply me trying to be to hasty and

I need to wait for more propagation or do I need to configure my cPanel/ftp client in a different way. I've imported the ftp configuration file

to FileZilla so I think my credentials should be good. This is my first Nameserver transfer so any guidance is appreciated and if I've missed something

incredibly elementary please forgive my ignorance. 

 

Edit: The FileZilla error is 530 login incorrect which google results show as server side. 

 

Thanks. 


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#2 Scott

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Posted 02 December 2013 - 10:00 AM

Please open a support ticket so we can help investigate this.

 

In general, when changing your nameservers, anything involving your domain needs 24 hours for propagation to finish, otherwise you are likely not connecting to our server. If you were connect with our server name or IP, then the 530 error comes into play. Based on what you said so far, I suspect DNS propagation is the issue. But we would need to know your connection details to verify this, and that is best left to a support ticket.


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#3 russba01

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Posted 02 December 2013 - 10:47 AM

Thanks for the quick response Scott! I tried the FTP connection again after laying low for several hours and it is now working, I was simply being hasty. Looking forward to the new journey with MDD! 


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