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Server Upgrades - Echo and Fresco servers

Completed echo fresco

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#1 MikeDVB

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Posted 24 April 2013 - 04:16 PM

Hello!
 
We have ordered, received, and assembled new hardware to replace the aging Echo and Fresco servers.  Echo and Fresco are our two oldest servers that are still online and, as such, they are the two that are getting upgraded first.  This upgrade, while substantial, will require account transfers from the old hardware to the new.  For those of you using our DNS the impact should be minimal resulting in a short period of propagation and possibly requiring you to update your email clients to reflect the new server information.  The transfer process will begin no earlier than Friday, April 26th, 2013 at 8 PM ET.
 
We will be leaving the old servers online for at least 7 days after all transfers are completed to ensure DNS has time to update/propagate.  Anybody not using our DNS will need to manually update their DNS provider with the new IP address information once the transfer process is completed.  We do not plan on purging data from the old servers immediately after taking them offline just in case this post and our emails are missed and DNS isn't updated for a site.
 
The new hardware is running dual hex-core processors with Hyper Threading, 64GB DDR3 RAM, and RAID10 SAS storage that is Read/Write cached by a RAID1 SSD array.  We are also evaluating moving to BetterLinux from CloudLinux which should allow all accounts to perform tasks more quickly while still balancing usage for all users to keep things fast and stable.
 
We are going to do our best to ensure the impact from this move is as small as possible, however, if you have any questions feel free to let us know.
 
Updates:
  • Monday, April 29: Transfers to the new server have not started yet. An additional email notice will be sent before we begin.
  • Friday, May 3: Transfers will likely commence this evening, and continue this weekend if reqired. An email notice will be sent to you before your account is moved.
  • Friday, May 3: Transfers from echo and fresco have begun and emails have been sent to affected accounts.
  • All transfers have been completed.
  • The echo and fresco servers will be retired no later than Wednesday, May 15, 2013.


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#2 MikeDVB

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Posted 24 April 2013 - 04:37 PM

An email has been sent to all customers that will be affected by this upgrade.  We will send another reminder before we get started, and once we're done.


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#3 hostify

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Posted 24 April 2013 - 06:46 PM

Will accounts with a dedicated IP keep the same IP?


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#4 MikeDVB

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Posted 24 April 2013 - 07:47 PM

We are going to try and keep as many IPs from changing as possible, but it's best to assume they will change.


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#5 ClassicalMark

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Posted 24 April 2013 - 10:03 PM

I bought domain names from a registrar and have not transferred them to MDD. I have entered MDD nameservers with the registrar to point the domains to MDD.  Will new nameservers be needed to point to the new hardware, or is this taken care of automatically?  In this scenario, do I have to do anything?


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#6 MikeDVB

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Posted 24 April 2013 - 11:54 PM

I bought domain names from a registrar and have not transferred them to MDD. I have entered MDD nameservers with the registrar to point the domains to MDD.  Will new nameservers be needed to point to the new hardware, or is this taken care of automatically?  In this scenario, do I have to do anything?

If you're using any set of nameservers provided by us, you won't need to do anything short of possibly updating your mail client details to match the new server details once you're transferred.


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#7 ClassicalMark

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Posted 25 April 2013 - 05:50 PM

During the period when both the old and new servers are online, will mail go to both servers?  If you make the changeover the evening of April 26 and I don't update my mail client till April 30, what happens to mail that's sent to me on April 28?


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#8 MikeDVB

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Posted 25 April 2013 - 07:02 PM

During the period when both the old and new servers are online, will mail go to both servers?  If you make the changeover the evening of April 26 and I don't update my mail client till April 30, what happens to mail that's sent to me on April 28?

Either server will be capable of sending email, but only one will receive email.  You will be able to check email on both via webmail until the old server is offline.  It's not hard to copy over mail files from the old server to the new before the old goes offline - it's just the "mail" folder within your account.


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#9 kix766

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Posted 29 April 2013 - 02:46 AM

could you tell us if the fresco server mail will remain with the following settings:

 

in/out: fresco.supportedns.com

 

SMTP requires authentication

Incoming POP3 995 SSL

Outgoing SMTP 465 SSL

 

thanks


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#10 MikeDVB

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Posted 29 April 2013 - 03:18 AM

It will change, but just the server name. We'll let you know what to update it to directly when your account is going to be moved.
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#11 kix766

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Posted 29 April 2013 - 03:51 AM

ok thanks


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#12 Scott

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Posted 29 April 2013 - 10:51 AM

Transfers to the new server have not started yet. An additional email notice will be sent before we begin.
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#13 MikeDVB

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Posted 29 April 2013 - 01:02 PM

Transfers to the new server have not started yet. An additional email notice will be sent before we begin.

We're still testing some new software and features that we hope to make available to our customers.  It's taken a bit longer than anticipated which is the reason for the delay.  Honestly, I expect transfers to begin by this Friday, May 3, 2013 but we will update this thread and send out another email to affected customers when we do get started.  Generally we try not to transfer mid-week but we may move a few of the larger accounts over first.


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#14 MikeDVB

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Posted 01 May 2013 - 04:55 PM

Testing is going well, hopefully we'll be getting started by Friday evening.  We will send out another email to everybody letting you know when we're about to get started.


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#15 Scott

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Posted 03 May 2013 - 04:41 PM

We intend to begin transfering accounts to the new server this evening, and will likely continue all weekend as needed. An email notice will be sent to any account being moved with updated information about the new server.


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#16 MikeDVB

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Posted 03 May 2013 - 09:28 PM

We have started the transfer process for the 'Echo' server.  We will send an email to all affected customers once the transfer is completed and will post here as well.  We will do the same for all affected customers when we start copying the Fresco server and when it finishes copying as well.


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#17 MikeDVB

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Posted 03 May 2013 - 10:19 PM

We have started transfers for the Fresco server as well.  An email has been dispatched.


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#18 kix766

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Posted 05 May 2013 - 05:11 AM

no email rcvd as yet. can u post POP settings here if they are to be changed for FRESCO pls

tnx
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#19 MikeDVB

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Posted 05 May 2013 - 01:42 PM

fresco -> kobold

 

That's the only change you would have to make once your account was moved.  That said, the transfer process is still in process for the Fresco server so you may or may not be on the new server at this point.


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#20 MikeDVB

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Posted 05 May 2013 - 04:18 PM

The Fresco server is approximately 75% transferred.


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