Scott Posted November 20, 2009 Report Share Posted November 20, 2009 *gasp* Alas, I did know you had forums. Quote Link to comment Share on other sites More sharing options...
sremick Posted November 20, 2009 Report Share Posted November 20, 2009 Maybe if there was more wrong with your service, the forums would get more use! Just a thought... Quote Link to comment Share on other sites More sharing options...
Michael D. Posted November 20, 2009 Report Share Posted November 20, 2009 Maybe if there was more wrong with your service, the forums would get more use! Just a thought... Are you trying to say I should go around tripping over server power cords and whatnot? LOL I do find it odd that there are barely any posts with the size of the client base we have - I guess it has a lot to do with our target market. Quote Link to comment Share on other sites More sharing options...
sremick Posted November 20, 2009 Report Share Posted November 20, 2009 I think most of your users are technically-adept. For the stuff that's strictly related to MDD Hosting, that part works smoothly and so support is rarely needed. I know me personally, most of the assistance I need is with the software I run on the site, each of which has its own support forum. Having the forums here is still a good idea and I wouldn't want you to do away with them. When something does come up, it's a tool that you want available. MDD Forums are like a fire extinguisher: rarely used, but critical to have available when-needed. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted November 20, 2009 Report Share Posted November 20, 2009 It is much easier to keep masses updated on an ongoing issue via a forum thread than massive amounts of tickets. I think a majority of the post count here is from when we were being ddosed and were updating clients here on the forum. It's much more efficient to write one update every 15 to 30 minutes as things change than to continuously update 30+ support tickets or more :-) Quote Link to comment Share on other sites More sharing options...
Jarkko Posted November 21, 2009 Report Share Posted November 21, 2009 And personally I do think people who wants to pay for your services, will first look out the forums. If there's tons of problem posts, will they sign up? I don't think I would.. But the quiet forum also says, no clients... Two edged sword, isn't it. I do like to read company forums, announcements there and not so typical questions. Keep it up! Quote Link to comment Share on other sites More sharing options...
Michael D. Posted November 21, 2009 Report Share Posted November 21, 2009 If every client made 5 posts we would have a few thousand posts :-) Quote Link to comment Share on other sites More sharing options...
sremick Posted November 24, 2009 Report Share Posted November 24, 2009 I do check the forums when I have an issue. Of course, my last few issues have been times when the server has been unresponsive, and my site is on the same server as the forums, so the forums aren't any more-responsive than my site at those times. But hey, I just thought of a new question I could post here, so I did so in a new thread. I do sort of miss the forums of my old webhost provider... but that's because they had so many countless thousands of customers, so the forums became an active and useful resource. Granted, one doesn't need to be a customer to use their forums... but I'm too bitter still from how I was treated there to go back and use anything of theirs again (I stopped using the forums long before I left them). Ironically, long after the drama/episode that sparked my boycott of their forums, I was not only vindicated by my predictions coming true, but by former employees in another forum basically coming out and spilling the beans, trashtalking the webhost (their former employer) and basically confirmed everything I suspected/predicted. I don't miss the drama and the censorship, but I do miss the sheer mass of activity that made their forums such a valuable resource. Before they were bought out, it was nirvana. Quote Link to comment Share on other sites More sharing options...
Dan.H Posted November 26, 2009 Report Share Posted November 26, 2009 Yeah large forums are nice. I must say though that Mike seems to check these everyday and if you have a problem and haven't put in a ticket yet he responds quite quickly. I haven't had any problems lately but that just because his service runs so well. Thanks for all you do Mike. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted November 26, 2009 Report Share Posted November 26, 2009 No problem Quote Link to comment Share on other sites More sharing options...
supernix Posted February 16, 2010 Report Share Posted February 16, 2010 I remember the message that was here saying to come over to another forum and visit but I guess Mike decided to stick with his own. I think this is better anyway. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted February 16, 2010 Report Share Posted February 16, 2010 I remember the message that was here saying to come over to another forum and visit but I guess Mike decided to stick with his own. I think this is better anyway.I run a few different forums - this one is specific to MDDHosting although you don't have to be a client to post here There are just some sections that are client-only. Quote Link to comment Share on other sites More sharing options...
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