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R4 - Unexpected Outage

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We are working to restore service to the R4 server at this time.

We believe our virtualization manager may have attempted to boot the server on two machines at once resulting in the file system going read-only.

We might need to perform a file system check or we may need to roll back to a snapshot from a few minutes prior to the issue.

Service will be restored as quickly as possible - we don't want downtime any more than you do.

Sorry for the trouble this is causing.

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The R4 server is now back online. However, due to data corruption, we had to roll back the server to our most recent snapshot of the storage, resulting in a loss of approximately 11 minutes of new data.

We attempted to recover the live data initially, but the process would have taken significantly longer and likely caused hours of additional downtime. Given the minimal data loss due to our snapshot frequency, we decided that rolling back a few minutes was a better alternative to prolonged downtime.

As some of you may be aware, the R4 server has experienced stability issues in the past week. We had planned to rebuild the machine configuration and migrate to it tonight in order to avoid further problems. However, the issue we were trying to prevent occurred this morning before that could be scheduled and executed. As a result, we have already rebuilt the machine onto a fresh new configuration, eliminating the need for tonight's scheduled maintenance.

If you have any questions or concerns, please let us know. Feel free to reach out either here, directly through a support ticket, or via live chat.

We will be performing a deep investigation into this issue and providing a Reason For Outage (RFO) within 72 hours.

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