Michael D. Posted June 11, 2021 Report Share Posted June 11, 2021 We are scheduling some upcoming network maintenance to upgrade and expand our networking. The scheduled maintenance windows are: Thursday, June 17, 2021 from 12 AM to 2 AM Eastern Time.Friday, June 18, 2021 from 12 AM to 2 AM Eastern Time. Impact: All services will be offline during the maintenance window on Thursday, June 17, 2021. To protect data integrity we will be shutting down all servers at the beginning of this maintenance window. We will restore services as quickly as possible and do not expect it to take the full 2 hours. On Friday we will be moving one of our primary networking uplinks and re-routing that traffic through a new inter-connect. We do not at this time expect outages on Friday. Updates: We will be keeping this thread on our forums updated as the maintenance progresses. Quote Link to comment Share on other sites More sharing options...
SarisIsop Posted June 11, 2021 Report Share Posted June 11, 2021 Thank you for the heads up. Quote Link to comment Share on other sites More sharing options...
mdduser Posted June 11, 2021 Report Share Posted June 11, 2021 Thank you for letting us know. Just curious, is this upgrade for increased capacity? redundancy? Quote Link to comment Share on other sites More sharing options...
Rhody401 Posted June 11, 2021 Report Share Posted June 11, 2021 No problem. Thank you for the update. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 11, 2021 Author Report Share Posted June 11, 2021 Thank you for letting us know. Just curious, is this upgrade for increased capacity? redundancy? Technically speaking it's both. We bringing online a new cloud cluster in another part of the facility and we're cross-connecting them and splitting our uplinks and routing between them to ensure overall redundancy. We're gaining the new capacity in the new cluster but our transit is already 40 times larger than we use on average so we don't have to increase that now but we likely will in the future. There shouldn't be any disruptions when we do eventually do that. In theory we could bring the new setup online without any modifications to our current infrastructure or outages but that would be at the cost of redundancy. Without making any changes losing one of our cloud clusters could take all other cloud clusters offline - this is not good. Rather than relying only on our current networking hardware in the current cloud cluster we are doubling it and putting half in the new cluster and half in the old cluster. This way if, for example, somehow one of our clusters were to go dark / lose networking / lose power / etc - everything else on our network will continue operating. Quote Link to comment Share on other sites More sharing options...
mdduser Posted June 15, 2021 Report Share Posted June 15, 2021 Thanks for the detailed explanation as always! Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 15, 2021 Author Report Share Posted June 15, 2021 Thanks for the detailed explanation as always!No problem at all. If you have any other questions or concerns just let us know. Quote Link to comment Share on other sites More sharing options...
JamesC Posted June 17, 2021 Report Share Posted June 17, 2021 The maintenance is in progress. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 17, 2021 Author Report Share Posted June 17, 2021 I apologize for not updating this when we started. I had it typed out and ready to go and got distracted with an unrelated issue just prior to the maintenance window. Quote Link to comment Share on other sites More sharing options...
JamesC Posted June 17, 2021 Report Share Posted June 17, 2021 Just an update that the maintenance is proceeding smoothly so far. We are working our best to get everything completed quickly in order to bring everything back up as soon as possible. Quote Link to comment Share on other sites More sharing options...
mdduser Posted June 17, 2021 Report Share Posted June 17, 2021 Thx for the update, it's appreciated. Quote Link to comment Share on other sites More sharing options...
JamesC Posted June 17, 2021 Report Share Posted June 17, 2021 All servers should be up and running now. If you are seeing any issues with your website, please do get in touch with our Technical Support team. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 17, 2021 Author Report Share Posted June 17, 2021 The network maintenance went smoothly and all services are back online as of around a few minutes before 2 AM. I spent the last 20 minutes or so checking every server manually in additional to all of our monitoring just to be sure. As the servers were shut down prior to the network maintenance and brought back up after it was completed we are not expecting any issues at all. Tomorrow's Maintenance We are expecting no downtime although there may be a few moments of increased latency. This isn't to say downtime will absolutely not happen - that's why we've scheduled the maintenance window just in case. Tonight's maintenance went well enough that we were able to get far more done than expected which makes tomorrow night a much easier task. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 17, 2021 Author Report Share Posted June 17, 2021 An email is in the process of being sent out to all clients advising of the expectations for tomorrow. Quote Link to comment Share on other sites More sharing options...
SarisIsop Posted June 17, 2021 Report Share Posted June 17, 2021 Thank you for the updates it has helped me keep my forum members in the loop, all is working fine. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 18, 2021 Author Report Share Posted June 18, 2021 We're preparing to start tonight's maintenance. We are not expecting any downtime but if there is we will update you. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 18, 2021 Author Report Share Posted June 18, 2021 No issues so far everything is going smoothly. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 18, 2021 Author Report Share Posted June 18, 2021 We're moving our backup networking link at this point. This is the time of highest risk for tonight's maintenance. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 18, 2021 Author Report Share Posted June 18, 2021 The maintenance was completed without any service disruption, latency, or any issues at all. Quote Link to comment Share on other sites More sharing options...
esemplast Posted June 18, 2021 Report Share Posted June 18, 2021 One of the things I appreciate most about MDDHosting is your proactive upgrading. Your communication about what to expect, and when, was great - specific and succinct, with plenty of advance notice. And (sorry to even mention it, but hard to praise improvement without doing so), you have clearly learned from past mistakes. All of these are reasons I feel confident recommending MDDH to my clients. Quote Link to comment Share on other sites More sharing options...
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