This outage affected the entire facility in which we have our servers and was unfortunately outside of our realm of control.
We received the first alert at 04/11/2019 12:47:56 PM and verified all services back online at 04/11/2019 01:11:49 PM, after 24m of downtime. Times are eastern.
The RFO (reason for outage) can be seen at our upstream provider here: https://handynetwork...RFO 4.11.19.pdf. Ive also attached it to this post.