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September 26, 2018 - All Services Restored - Moving Forward

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All servers are online and all accounts are restored!

We reached out to our storage platform vendor after the incident and we have worked with them to take steps to prevent an issue like this from happening again. Changes have also been implemented that will allow us to recover from a catastrophic event such as the one we just experienced as quickly as within a few minutes with little to no impact on the services themselves.

We are going to be conducting a thorough review of the events leading up to this incident and making changes to our policies and procedures based upon our findings. How the incident was handled is also going to be reviewed and we are going to develop a new comprehensive backup and emergency response plan.

If you are still experiencing any issues at all or need help with anything please do not hesitate to reach out to us. We are here to help and will do our best to assist you in recovering from this incident in any way that we can.

Thank you,

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