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How can I trick my MDDhosting server into not bouncing a Gmail "sent as"?

email bounce server mailer-daemon

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#1 fjpoblam

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Posted 18 October 2015 - 03:07 PM

Very low priority, this one. I have an email address for my website on MDDhosting. (Let's say, me@mydomain.com). I also have a Gmail account. (Let's say, me@gmail.com.)

 

The Gmail account can "send as" me@mydomain.com (meaning, I believe, it uses my MDDhosting SMTP server). Aside from that, there is no forwarding between the two. Each has its own incoming address. No interference there.

 

When I attempt to send from the Gmail account to the MDDhosting address, the email gets bounced. (All other mail from everywhere else in the www gets delivered correctly, AFAIK.)

 

I think this bounce occurs before any user- or account-level filtering. Is there any other manner in which I might "whitelist" (so to speak) email from my own Gmail account?

 

As I say, very low priority. A matter of cosmetics, only, for a perhaps over-eager email junkie.


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#2 Tim

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Posted 19 October 2015 - 02:15 PM

Please open a support ticket including the date/time of a bounced message and we can investigate further.


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#3 fjpoblam

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Posted 19 October 2015 - 03:29 PM

Please open a support ticket including the date/time of a bounced message and we can investigate further.


Okay: just now tried one and got a bounce again. (2:30PM MST 10/19/15). Will now proceed to ticket area
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#4 fjpoblam

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Posted 19 October 2015 - 04:58 PM

[For the benefit of anyone later reading this post...]

 

Problem ticket filed. MDD agent (Eric R., as usual) investigated. Found: my Gmail account was attempting to access the MDD SMTP server with incorrect credentials. I logged onto Gmail and set the password for the "send as" account (SMTP server credentials) again. Problem solved.

 

Thanks, Eric R.


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