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Shelley

Member Since 11 Aug 2009
Offline Last Active Mar 03 2016 03:08 PM

Posts I've Made

In Topic: Kobold Server - Outage

02 March 2016 - 10:14 PM

Yes, thank you - have received the email.

 

I won't open a ticket until I see how everything goes.  If still dealing with my or client issues, I will start one.  Until then, it can wait.

 

thanks

Shelley


In Topic: Kobold Server - Outage

02 March 2016 - 03:44 PM

Afternoon - I've noticed some issues and wanted to quickly address here.  I have the email sent re the upgrade that will start tonite.  8:30pm eastern time is 5:30pm Pacific Time but hopefully most of my clients will have shut down by that point.

 

I've noticed multiple copies of emails coming through which I've tentatively attributed to whatever issues you are dealing with on the Kobold server.  Happens frequently and often enough that I am doing mass deletes.  I'll wait until after the upgrade to see if this still happens and if it does, start a support ticket.  It's not a problem, just an annoyance :-)

 

I've also had a couple clients complain of email issues which again we hope won't be an issue after tonite - support tickets will be started if so.

 

Finally, I hope you can advise server name asap - I would like to send out an email to my clients to advise them of the change with respect to downloading their emails which currently is kobold.supportedns.com.  It would be better if I could do this prior to the change :-)

 

Hopefully I've understood the basis of the email notification and appreciate MDD's efforts to resolve server issues and migrate to a new server.

 

thanks

Shelley