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kothet

Member Since 04 Aug 2013
Offline Last Active Aug 06 2013 11:14 AM

Posts I've Made

In Topic: Icarus Slowness / Issues Recently

05 August 2013 - 05:52 AM

6 days straight. Almost 2 hours since the problem started today and no solution yet. I am moving my client sites to another host since this morning and I think i made the right decision.


In Topic: Icarus Slowness / Issues Recently

05 August 2013 - 04:22 AM

its happening again i think. Loading slow and my monitors are sending me alerts...


In Topic: Icarus Slowness / Issues Recently

04 August 2013 - 10:59 PM

Here is what happened to me.

 

Yesterday was 5th day that I had this problem. Started since 31st July. I opened the ticket in day 1, 2, 3 and 4 and I don't bother opening ticket yesterday anymore.

 

Everyday, at the same time, the site went down or being very very slow. Support didn't even notice they had problem until I opened ticket in Day 1 and 2. In one ticket, they even said site is fine and probably my ISP. When I said my clients had same problem from other countries, then they started to send ticket to level 2 support, who took about 3 hours in day 2 and even longer in day 4.

 

Even my free monitor system alerted me about this problem right away and you guys didn't seems to notice until I opened the ticket. You said you will try to migrate the sites to another server when it happened again. It did happened again yesterday and you still have no solution.

 

This is too much for mddhosting for a company who guarantee 99/9% uptime. Although you don't even mention about compensating your valued customers, I do have to compensate my value clients who I care about.

 

5 straight days with same problem and hours to fix the same issue? I am moving all my accounts to another reliable host. My mistake about MDD hosting.

 

BTW, I can be patience up to 3 days. Not 5 days. If today happened, it will be 6th.