We're moving in that direction but we're still too small to have the capital on-hand to buy the very expensive equipment it takes to do a cloud right.
I wish we could now and it's a matter of time but we're not there yet.
cPanel in and of itself doesn't support that functionality and we're not to the point of being able to invest into a larger cloud infrastructure.
There is no way our test environment would know to replicate a processor failing - the update would have been successful and taken less than 5 minutes as it did on all other servers.
The issue wasn't the software update, the issue was that a processor in the server completely failed.
Thank you for being forthcoming and forthright. Although this situation is unfortunate, I have to say that MDDHosting is really a great hosting company compared to the other guys. This incident seems to be an exception to the norm rather than occurring every week like the other guys. It is this fact that I will continue to use MDD.