Stéphane Bergeron

I see those, what I'd like to know is what is being done right now and the approximate progress % and frequent updates of the same. Our clients are requesting more info and I have none to give them.

I'm with giantjack. Customers are pressuring us to leave MDDHosting and we have 6 client sites still down and all on S2 with no good news to give them. That this will go on all day still is placing us in a very uncomfortable position and the restoration process is indeed painfully slow. At the very least I would like more frequent updates on what is happening like what servers are being restored, etc. Frequent updates is really the least you can do at this point as most of us here are obviously defending you with our own angry clients because of your amazing track record in the past. But with some clients, that can only go so far and we need information to manage expectations. Especially since I had a crazy week planned already with no time to spare and I now have to manage this and field angry client calls when I should really be concentrating on other things...

Client account on P1 is showing one site normally but the main domain displays this forum actually... Ticket #206979. Client patience is wearing very thin and this all makes us look very bad. Sorry to pile on but we're a small agency and we recommended you to them very strongly and they haven't been here long.