docesam

Yes. We take backups daily and keep each snapshot for 28 days.

thank you ,that is reassuring.

You can generate full backups within cPanel, however the process isn't automated. We did previously offer the R1Soft cPanel add-on which enabled users to restore files from our backup servers on their own. Unfortunately, last I heard, there wasn't a cPanel add-on for the latest version of R1Soft.

As mentioned earlier, we do have automatic backups that are updated regularly, and in some cases we can grant you access to easily restore files on your own.

and that will include the last 28 days as mentioned in the link i provided in the original post?

((because if my site was hacked yesterday i need to have the backup that was taken 3 days back.))

The fees are situational and largely depend on the amount of admin labor required. You would need to open a support ticket to get specifics for your account.

Edit: I should note that there are not always fees. Especially for simple restores, restores that you can handle yourself, and for clients rarely who request this kind of help.

good .but i still prefer some automatic backup that is available at well. do you offer this service for a fee ?

The backup system described on our website is used for disaster recovery. If you open a support ticket, we can assist you or direct you to where you can access the backups.

any fees for the restoration process ?