Is there any advantage whatsoever to opening a support ticket? I'm losing money while my store is offline so it would be nice to get into a priority queue, if you have one. I think I'm on server NS1, but my info might be outdated.
I don't want to make extra work for anybody if a ticket would be irrelevant at this point. I appreciate your open communication, I've been a satisfied customer for many years, and I won't hold this against you. But I sure would like to get my store back ASAP, and I'll need to know how old the database is.