Jump to content


Kraken

Member Since 13 Jul 2011
Offline Last Active Sep 24 2018 09:27 AM

Posts I've Made

In Topic: Major Outage - 09/21/18+ - Client Discussion

23 September 2018 - 11:05 AM

Is there any advantage whatsoever to opening a support ticket? I'm losing money while my store is offline so it would be nice to get into a priority queue, if you have one. I think I'm on server NS1, but my info might be outdated.

 

I don't want to make extra work for anybody if a ticket would be irrelevant at this point. I appreciate your open communication, I've been a satisfied customer for many years, and I won't hold this against you. But I sure would like to get my store back ASAP, and I'll need to know how old the database is.