Jump to content
MDDHosting Forums

Scott

Clients
  • Posts

    411
  • Joined

  • Last visited

  • Days Won

    14

Scott last won the day on June 27 2016

Scott had the most liked content!

1 Follower

Contact Methods

  • Website URL
    http://www.MDDHosting.com/
  • ICQ
    0

Profile Information

  • Gender
    Male

Scott's Achievements

Advanced Member

Advanced Member (4/5)

18

Reputation

  1. This maintenance has concluded and all services should be online and operational. If you believe you are having an issue related to the maintenance, please open a support ticket for further assistance.
  2. Our servers do blacklist IPs which appear to be guessing login information or repeatedly fail to log in. Most blocks are temporary, but enough login failures can result in a permanent block. We don't publish the blocklists, since they change and evolve in response to real time connections, but you can check if any IPs are block using a tool on our support site: https://www.mddhosting.com/support/index.php?m=unblockip If you continue to have issues, please open a support ticket so we can investigate.
  3. We have a workaround in place for remote connections to the MySQL server on P1 and are making this case as resolved. If you are still impacted by this, please contact our support department for further assistance and instructions.
  4. We've temporarily disabled remote inbound connections to MySQL on the P1 server. While this won't impact most websites in any way, any user making use of remote MySQL will now see connection errors or refused connections. If you feel part of your website is impacted, please open a support ticket with details on your website, how remote mysql is being used, and any IPs that need to connect to MySQL remotely. All other servers and services are not impacted by this change. August 6: Resolved. See reply below.
  5. Please open a support ticket so we can better assist you in this matter. https://www.mddhosting.com/support/submitticket.php?step=2&deptid=2
  6. I'm not sure I follow what you are asking about. Our handling of the data in your account doesn't change regardless of if it's you sending an email, receiving an email, or someone else submitting a form on your website. Can you clarify your concern or provide an example to help us understand your question? Thanks!
  7. Please contact our support department and they can assist you with temporary access to your websites.
  8. Correct. If we tell you you were the target, then you are. Otherwise, you are not.
  9. Please open a support ticket by emailing support@mddhosting.com so we can review your account and help you solve this error.
  10. Hi there, I'm sorry to hear about your experience so far and hope I can help. Please let me know your ticket ID number so I can check into your case specifically. In general, there is nothing we offer that will fix mixed content warnings without you fixing the http links in your site. I do believe CloudFlare has a feature to "fix" http links so that end users don't see mixed content, but I don't personally use their service in that way, so I can't be sure. I'd advise asking their support department if they can do what you want, since they would better know if their service will wor for you.
  11. Please contact technical support so we can investigate anything server side that might be related. https://www.mddhosting.com/support/clientarea.php
  12. We advise leaving the code as is so that only the correct queries will access the .well-known files. Additionally, modifying the code may cause it to be added again automatically, which could lead to unexpected errors.
  13. For several hours in the evening of Nov 18, three of our servers experienced high load, degraded performance, and intermittent issues with web requests. We investigated the issues internally for several hours and escalated to several of our software vendors for assistance in locating the root cause. The problem was caused by a network health metric we were previously not monitoring. At this time, all servers are working normally and the outage is resolved. Event start time: 7:28pm ET | Nov 18 Resolved time: 1:11am ET | Nov 19 Impacted servers: P1, S1, S4 Additional details may be available at a later time. The staff who have more technical details are currently getting some much needed sleep. We apologize for any inconvenience the outage may have caused and appreciate the patience and reports so many of you shared with us. As always, please feel free to ask any general questions here. If your question is specific to your account, please direct it to our support department by email or ticket.
  14. Hello everyone, Update Nov 6: Our phone system is now operational and working normally. The remainder of this post will remain unedited below, however some now incorrect statements have been crossed out to help prevent any confusion. ------------------------------------------ ------------------------------------------------ Our phone system was knocked offline when a lightning storm near our office damaged equipment used for the phone system. All client servers and backup servers are NOT impacted as they are in a different facility. Until further notice, billing and sales support will only be available through our website, email, and live chat. We are not able to receive phone calls or voicemails. General questions about this outage can be posted here, however anything specific to your account should be handled via email or ticket. For support regarding your account, by email: Technical Support: support@mddhosting.com Billing: billing@mddhosting.com Sales: sales@mddhosting.com For support regarding your account, using our website: https://www.mddhosting.com/support/submitticket.php?step=2 (Please select the correct department) Live chat, typical available during normal business hours, can be found on www.mddhosting.com We are working to replace the damaged equipment and restore our corporate phone service as soon as possible. Further updates will be posted here when we have them. Please accept our apologies for any inconvenience this may cause.
×
×
  • Create New...