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Scott

Member Since 24 Feb 2009
Offline Last Active Yesterday, 10:27 AM
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Degraded performance - P1, S1, S4

19 November 2017 - 02:26 AM

For several hours in the evening of Nov 18, three of our servers experienced high load, degraded performance, and intermittent issues with web requests. We investigated the issues internally for several hours and escalated to several of our software vendors for assistance in locating the root cause. The problem was caused by a network health metric we were previously not monitoring. At this time, all servers are working normally and the outage is resolved.

 

Event start time: 7:28pm ET | Nov 18

Resolved time: 1:11am ET | Nov 19

Impacted servers: P1, S1, S4

 

 

Additional details may be available at a later time. The staff who have more technical details are currently getting some much needed sleep.

 

We apologize for any inconvenience the outage may have caused and appreciate the patience and reports so many of you shared with us. As always, please feel free to ask any general questions here. If your question is specific to your account, please direct it to our support department by email or ticket.


MDDHosting - Phone System Outage

05 November 2017 - 08:33 PM

Hello everyone,

 

Update Nov 6: Our phone system is now operational and working normally. The remainder of this post will remain unedited below, however some now incorrect statements have been crossed out to help prevent any confusion.

 

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Our phone system was knocked offline when a lightning storm near our office damaged equipment used for the phone system. All client servers and backup servers are NOT impacted as they are in a different facility.

Until further notice, billing and sales support will only be available through our website, email, and live chat. We are not able to receive phone calls or voicemails.

General questions about this outage can be posted here, however anything specific to your account should be handled via email or ticket.

For support regarding your account, by email:
Technical Support: support@mddhosting.com
Billing: billing@mddhosting.com
Sales: sales@mddhosting.com

For support regarding your account, using our website:
https://www.mddhosti...cket.php?step=2 (Please select the correct department)

Live chat, typical available during normal business hours, can be found on www.mddhosting.com


We are working to replace the damaged equipment and restore our corporate phone service as soon as possible. Further updates will be posted here when we have them. Please accept our apologies for any inconvenience this may cause.