jsolo

Chronologically, yes, initially I did want it restored until I discovered the backup file. Once that backup file was restored I even confirmed in the ticket that the account won't be touched when the s3 restore happens. No actual confirmation was given but I can only hope that tickets gets read thoroughly. If you've got two lists, isn't it prudent to make sure someone isn't on both at the same time. I'm stepping away from this... Frustrated enough as it is.

I've just lost almost 2 days worth of emails!! My account on s3 was mostly recovered early monday morning to the extent that at least emails worked. Recovery was done manually from a backup file with most recent data as of 9/21. The ticket for that recovery was flagged as - underlined part added by MDD. #657811 - Create new/empty account - Do not restore over this account.#657811 - Create new/empty account - Do not restore over this account. As of right now all emails since the restore and now (almost 2 days worth) are gone. It appears my account was restored again as other uploaded files are gone too. In fact I just received an email that recovery on s3 is complete. I had my doubts about staying, even inquired about the cancellation process (ticket #811489 - still awaiting response). But this really is making that decision easier. @Mike, unless you're going to be offering some serious credits for the outage I have a hard time justifying a reason to stay.

S3.

ref https://forums.mddhosting.com/topic/1582-major-outage-092118-09222018/page-3?do=findComment&comment=7195 In fact, I don't have permission to anything under jetbackup.

^^Moving forward, I think it will be wise to devise some sort of plan so when failure occurs it's a simple process to come back online --- as an end user, reseller, etc. I know I will be putting in efforts to have fall back plan of some sort instead of scrambling to figure out what to do. Learned my lesson last time not to have registrar/host be the same entity. Perhaps we can start a thread for discussion of backup plans/strategies... As they said in the motorcycling world...... It's not a question of if you'll crash but when.

@mdd team, Thank you for your hard work. As of this morning my site on s3 is partially up after a manual restore. Email is working properly but site on a subdomain is not coming up at all. I've updated the ticket so hopefully that will be addressed some time today. I can only imagine the workload if each account has to be touched/tweaked in some way after a restore.

Eric, Tried that. Got a failure message. Something not right on the account. Ticket 657811 . I'm fairly confident the backup file is good. I restored it earlier manually but somethings like sql databases, dns zones, and a few other things didn't restore (probably requires root?). It was suggested to open a ticket to have you restore it instead. Done. At least before email worked, now nothing works and the account is completely inaccessible (cpanel and all).

@Eric or mike, received ticket update that site has been restored but unable to login using existing credentials. Replied to ticket to have new password sent. Ticket 657811 .

Mike, I don't mean to be pushy but restore started ~3 hrs ago on ticket 657811... Still no access. Help ¿?

How long does it take to do a restore after the backup file has been manually uploaded to the site? Ticket notes from 21:09 EDT indicate restore is in progress. As of now, 23:55 EDT, site is still inaccessible. Ticket #657811

Yes sir. Ticket #657811. Thanks

Understood. That's fine. Go ahead over write (or erase everything first then restore, which ever will bring it back to the same state when the backup was taken.)

I'm not sure I understand what this means. If you restore now, the automated restore will skip my account then? That's fine. I've updated ticket #657811 with the path/file name. Thank you.

@Mike thanks for validating. The validation email was never received anywhere (gmail, domain registered with you, etc). I was able to get my account partially restored manually by having you create a 'new' account. I then downloaded the backup file from domain cpanel\full account backups\generate download. This produced a rather large (2.5gb) .gz file which I then restored through ssh to the home directory. Files in the homedir had to be relocated, but mostly everything else appears to be in the right place. What's missing are the dns records, subdomains, databases and some others. Jetbackup documentation references a restore button that should be present next to the generate backup button. However it's not there. How can I fully restore the account myself, including the above missing items? My concern is if the automated restore runs, new emails which have been received since the crash will be wiped from the mail storage. Some have been downloaded, but some clients also use imap. Thanks!