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KevinJones

Member Since 23 Sep 2018
Offline Last Active Sep 28 2018 07:50 AM

Posts I've Made

In Topic: Major Outage - 09/21/18+ - Client Discussion

28 September 2018 - 07:50 AM

From the 2 cents department, and maybe this has been talked about already (this is a loooong thread), I wonder if you have considered implementing software that requires 2 separate users entering their password for commands that are potentially catastrophic.  (and no cheating :-))


In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 11:35 AM

Wanted to mention, after waiting 2.5 hours after P1 was restored and I had cpanel/ftp, my HTTP still wasn't working.  I finally filed a ticket and found out I had to point my dns to a different ip.

 

So while it is good to be patient even after your account is partially restored, it may be well to file a ticket if it is taking a long time to access your webpage, as there may be some other issue at play.


In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 10:55 AM

FWIW, http://p1.temporary-access.com gives 404 error.


In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 10:13 AM

KevinJones... for me there was a bit of a lag between cPanel and FTP working and the site itself coming up. Also the old 404 page is a good sign as it means your site is coming back up. Keep clearing things and if your site is bookmarked, make sure the http is typed in the browser. This was the scenario for me last night.

Interworld, how long of a lag was there for you?  It has been an hour and a half, and I still have no HTTP access.  I am wondering in case there might be some other issue, but I don't want to jump the gun and open a ticket if it is not necessary.

 

Again, I don't believe browser caching is an issue here (cleared cache, tried curl)


In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 09:35 AM

I thought there was going to be something like "We know there is a problem, and we're working on it."

Ok, in light of Interworld's comment, I guess there is/was a page like that, but I am not able to see it now for the reasons he mentioned.  And maybe I never saw it before because of the root directory exception?