For whatever is worth to people considering leaving MDD, I would like to say that I will be staying with MDD.
Although I don't share the fanboysim from few individuals here, I know that Mike and his team have been solid since becoming their customer in Jan 2013.
Yes, no doubt about it. This was a big, self-inflicted f***up. BUT, Mike and his team stepped up and owned it and I believe that deserves some credit.
And I like his plans on minimizing the risk of these types of catastrophic events from happening again in the future. I would like to hear more about backup testings in future.
As a small business owner myself, I do like supporting other small businesses. So as long as Mike delivers on his promises, he has my support.
Lastly, what happened here does not absolve myself from being more diligent either. Here is a screenshot of what Mike told me back in 2013 before I became his customer. A good advice, still in 2018!