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Victoria Bampton

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  1. @AMC4x4 well said. If it wasn't for the transparency, I'd be looking for a new host, but I'm not. Human beings make mistakes, and it's how they respond to those mistakes that matters. It's absolutely clear that the MDD team are doing their level best in a really horrible situation. They're the kind of guys I want on my team. For those complaints I've seen on Twitter - and I'm sure there's much worse on support tickets - all of us have had hair raising days in business, and if you haven't, you just haven't been in business long enough yet. Follow MDD's example, be transparent and honest. If your clients aren't willing to support you even though you're not perfect, they're not the clients you want. @MikeDVB make sure your team get some sleep (and you too!). Exhausted people make bigger mistakes.
  2. Is there any way we can test custom scripts ourselves to confirm compatibility, or do we need to go back to the people who wrote them?
  3. What do you need from a web host? Disc space, bandwidth, databases, email accounts... they all look the same on paper. But the best web hosts come into their own when things go wrong. Have you ever tried getting tech support from one of the big hosts? You wait hours for anyone to reply, and then they tell you it's a problem with your site, even though you haven't touched it. MDDHosting are different. They reply - immediately! And better still, they don't expect you to be an expert. They help, even if it's not their problem. And when it is their problem, they fix it fast. Their servers are excellent - fast and well maintained - but the one thing that keeps them head and shoulders above the competition is their customer service. It's second to none.
  4. Thanks for the prompt announcement! It's great to know you're on top of things so quickly.
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