Devem

Michael, Have you just implemented an automated message for tickets? It is now sounding spammy and my ticket has had 6 automated replies in a row. I rather you do not implement this automated response. We are sorry for not being able to respond to support tickets as quickly as we normally do. We are doing our best to answer everybody in detail. All tickets are presently being answered in the order they are received.

I guess MDD clients are mostly a patient lot. But if you are not making much or any money from your sites, maybe it's "ok". But the fact is, just one day of downtime will cost (some) clients a lot of money, many times more than the credit refunds that MDD would ever give back as "compensation". The worse case scenario (hope I'm wrong) is 3+ days of outage (it's extremely bad if you are earning from your sites). I suspect when Michael said he may not get sleep for 72 hours, this is what he had in mind.

If there is one thing MDD is known for, it's their support. Day or night, you can be sure to get a reply. Often the reply is fast. I really don't know how they manage it, but this has always been my experience here, and I have been here for like....5 or 6 years now. That's pretty long. There have been some downs but all in all, I'm still here and that says a lot. Recently, I asked MDD to help migrate two sites to my account, and they did it for me, There were some issues with the database and the sites were not working, but Tim fixed them both for me. I appreciate the help he gave, and so I just wanted to say I'm pleased that my sites got migrated over and are working now again! Thanks Tim, and MDD!

Been with MDD for quite a number of years now. Except for some bumps in the past, everything is working smoothly again, and I want to convey my appreciation for the numerous times that the support has helped me with issues, no matter what time of the day or night it is for them. Big thanks to Michael, Tim, and Eric and the rest of the support team for always being there for us all!

Been a customer of MDD Hosting since, what do you know........2011. Geez, that is a LONG TIME. Even I can't believe it. But today, this is what I get. I just need someone to examine or look into the strange issue. There is no other plausible explanation. Perhaps something to do with their Mod Rewrite or Mod Security, or their Server timing out and needing more memory..... But it appears that the Support is avoiding me. All I can say, is. MDD Hosting was good before, but not so good now. It happens to web hosts all the time. Web hosts might be good at the start, but after a while, they decline....

I don't know what is going on, but I have a ticket that needs someone from Level 2 to respond and it has been 3 days.....and no reply. Level 1 support (probably just the guy who takes the calls) has long forwarded the ticket to the Level 2 support, but all I get is silence. Yes, it is 3 DAYS and counting...... I was one of those affected by the Hermes server update, and things have not been the same ever since. The server acts weird, the CSS on my site cannot be updated for certain features (my main issue), but the worst part of all is the SILENCE on the part of the MDD Support. Look, just because you gave me free credit for all the problems I have experienced (none of which is my fault), does not mean I am no longer entitled to support! In fact, sending in a ticket is the LAST THING I want to do, and I have been busy sending in tickets lately...... I have been an MDD customer for a long time, but looking at the way things are going, perhaps not long. Bad, just bad.....