While i am not happy about my sites being down and losing out on sales and quotes because of it. The transparency from you, of what has happened and the updates to the status of progress being made to restore sites has kept me from blowing my top over it.
I been with yall for several years now and to this date, you have been the best hosting company i have ever had in my 17 years of hosting companies used. I am completely confident you will continue to be after this disaster has been fixed.
One of the few complaints i have over this though is the landing page on my site now. Would be nice if it didnt make me look like a dumbass who didnt know how to configure a website. It was a SHTF event and overall i am satisfied with the way it has been handled.