Just a note in response to "newbie" ... I, too, want to see MDDHosting grow and prosper. I've used their services many years and referred many people. But a couple of things:
1. This is 2018, not the mid-2000s when those generalized and generic terms were drafted.
2. This series of devastating technical errors is more akin to what happened a decade ago. This is 2018.
3. This is not so much about tech stuff, this is about company reputation ... how a person operates their business in 2018. Perception about a company's reputation is paramount, and Michael's lengthy emails, now reposted on industry websites, won't help MDDHosting's reputation. When I read them, I thought, "oh, no! Just say the service is down and it will be fixed."
4. Just this week, MDDHosting has disappeared from some rating services as a "top" site host.
5. Why not use your name?
Why so hostile? My name is Aaron Clow and I've been an MDD customer since maybe 2013 or so? I have two accounts with them - a corporate account for the company I work for and another account for my personal projects. If you care to look, many of us are "Newbie's" because MDD has had so few issues over the years that we haven't had to post here. "Newbie" is a classification, not my name. Also, when we sign up for a forum account, it doesn't put your name in as your username. You pick one. So I picked one.
If you prefer a hosting company that hides their activities behind a simple "service is down," and that's all the information you require when something untoward happens, I'm sure there are plenty of cheap places you can go for that kind of service. That's not how I do business. I'm forthright with people I speak to, and the reason I'm still with MDD is precisely because they do business this way. Look at how many people are still here and who say they aren't leaving. Why do you think that is?
So what's your name? Do people call you "Dehenderson?"