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Member Since 23 Jan 2015
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In Topic: Major Outage - 09/21/18+ - Client Discussion

25 September 2018 - 11:19 AM

Sadly - human error - and then a chain of unfortunate circumstances got us to where we ended up. A chain that we will be breaking in numerous places so that this cannot happen again.

Hi Mike, not to divert the topic but I'm both curious and concerned about the person responsible for this error? Honestly, the first thing that came into my mind when things got a bit serious was how this admin would have affected him/her psychologically. I don't know.. I would have had some kind of nervous breakdown or something if it was me. Hows he/she holding up BTW? I hope he/she is ok.

In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 11:58 AM


I would like to know that and be ready.


Also i read some twitter post that Database users must be re-assigned in Cpanel, after restore. Is that a fact ?


Anything else we should know ?

2 out of my total 4 accounts have been restored without needing to reassign db_users to databases. i hope this also applies to the rest of my other accounts still waiting to get restored though

In Topic: Major Outage - 09/21/18+ - Client Discussion

22 September 2018 - 09:29 PM

I have about 4 accounts being hosted at MDD but I'm only worrying about 2 of them. The first one is a government website I am maintaining and good thing the downtime happened on a weekend since the account is being used primarily as their internal system to move things around in their workplace so I hope it gets restored completely before 8am monday (+800). The second one is used primarily to process hundreds of thousands of profile data, this is probably the one my client is going to lose a significant amount of money with since they had to pay a team of data encoders their daily wage and couldn't do anything due to the downtime. I just hope the data backup are as latest as possible since my client would have to pay the team again to redo the stuff they have already done.


I know this isn't helping the MDD team restore accounts faster and I'm aware they are doing the best and as honestly as they can, Sorry I just needed to vent out some stuff to ease out my worries. I know we'll just have to wait this out and hope for the best. Well at least nobody died right?