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Member Since 23 Jun 2010
Offline Last Active Sep 08 2019 04:53 PM

#7342 Major Outage - 09/21/18+ - Client Discussion

Posted by KevinD872 on 25 September 2018 - 04:19 PM

I've been back up for a couple hours or so, roughly (S3).  So far everything is intact and working.  Had to re-enter a password or two into Android devices but all is good.  I'm only mentioning this to hopefully give some peace of mind to others still waiting that at least for me, everything is still working as before.

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#7067 Major Outage - 09/21/18+ - Client Discussion

Posted by KevinD872 on 23 September 2018 - 10:49 PM

I have a request to everyone participating in this forum thread: Please keep in mind that if Mike is responding to you, he can't be addressing server issues or answering tickets, despite his valiant attempts to multi-task with little sleep. Some of the questions on here, like, "Are you going to give me a refund?", or "What do you recommend for my backups going forward?" IMO should wait. Even though you are justifiably anxious and participating here helps, your questions are not more urgent than the team getting to tickets (mine and others), helping people figure out how to restore their sites, and continuing to brainstorm with his team on how to improve ETAs.


While I'm sure they have been bombarded with support tickets, honestly I think this thread has been pretty quiet compared to what it could be.  The few complaints we have seen are completely understandable but the fact that most posts have been pretty supportive of the efforts to fix this mess speaks volumes for how great MDDHosting has been for many of us clients over the years; Especially when it would seem that human nature typically results in more people complaining than praising in online forums.

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#6990 Major Outage - 09/21/18+ - Client Discussion

Posted by KevinD872 on 23 September 2018 - 11:45 AM

I've been with MDD for a little over 10 years, and I can definitely vouch for their normally rock-solid service, and they definitely provide excellent support under normal circumstances.  With this said, I have no intentions of leaving MDD and if anything I think I will actually have even more confidence after the dust settles since I have no doubt that they will do whatever they can to prevent such a catastrophe in the future.


I'm also glad to hear that MDD still has no plans to sell the business.  I remember specifically asking about this when I first signed up because it is true that this almost always results in the provider's quality of service taking a nosedive.  I've been burned before, and I know this.  I hope and trust that should your son(s) indeed take over one day that they will have as much integrity and pride in their service as you do.


Regarding the less than desirable message that appears when customers attempt to visit our websites:

Rather than having us clients create yet another ticket just so we can replace it with a better message or temporary website, would it be feasible to just do this for us all on our behalf?  I'm sure I'm not alone in thinking that a message stating "The host provider for this website has suffered a catastrophic failure and we are working around the clock to restore service ASAP.  We sincerely apologize for the inconvenience." would be better than it is now as it looks more like the website was abandoned or left misconfigured for days.  I don't know what all would be involved in order to do this for all clients, but on the surface anyway, it would only be one single and small HTML "index" file to copy to each domain's public folder.

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