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Member Since 23 Jun 2010
Offline Last Active Sep 08 2019 04:53 PM

Posts I've Made

In Topic: Major Outage - 09/21/18+ - Client Discussion

25 September 2018 - 04:19 PM

I've been back up for a couple hours or so, roughly (S3).  So far everything is intact and working.  Had to re-enter a password or two into Android devices but all is good.  I'm only mentioning this to hopefully give some peace of mind to others still waiting that at least for me, everything is still working as before.

In Topic: Major Outage - 09/21/18+ - Client Discussion

25 September 2018 - 03:42 PM

What is the proper way to back up all cPanel-related site settings?  Files>Backup Wizard or Jetbackup>Full Account Backups or other?  When I try going into Jetbackup it says I don't have permission to access the page.


Pretty much anything that I can change in cPanel, I want to be able to restore if ever needed.  What's the best way to do this?

In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 11:17 PM

Hi, I am on the P1 server which seems to be done, thank you, Mike and team, for all your hard work.


I have a few questions:

1. Do I need to change my email settings? The cPanel settings show incoming & outgoing servers listed as mail.mydomain, the previous settings were p1.supportedns.com. Which is correct?

2. Will the emails that people sent to me during the outage reach me eventually or are those completely gone?

3. My website is still reading a "404 File Not Found" error message. As the P1 server is up and running how do I get my site back online? Can specific instructions be sent, please?


Thank you MDD team.


Until you get a more proper response, I will throw my 2 cents in:


1 - I don't think it matters which server you use, as in the end, it is the same server.  I have used both interchangeably and it works just the same.  I would guess that perhaps the xx.supportedns.com may be the best option as using your domain name would just add one more link in the chain but I don't really know that for sure.  Even so, the speed impact would be negligible.


2 - The sending server will keep trying to send any emails to you, but they all give up eventually.  Either way, the sender would generally get a "bounce back" email saying that the message could not be delivered.  After that, it would be up to them if they want to try sending it again.  I think it's safe to say that for as long as this outage has lasted, everyone will be losing at least some messages, unless they had a personal backup that they had MDD apply to their account via a support ticket very early on before any sending servers would have completely given up on trying to send the email.


3 - You could try clearing your browser cache (or try an alternate browser such as IE, Chrome, Firefox, etc. to see if it goes away) or perhaps someone else may have a better answer.

In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 10:22 AM

My friend that has website + email with mdd has a backup of the website. I/he could open a ticket about a special restore effort for that; but what he really cares about is the email, not the website. I can't see how restoring the website will restore his email config at mdd. So what backup is it that people are talking about that would speed the return of email?


Someone from MDD can confirm, but I believe what they were saying is that you can open a ticket to have a new blank cPanel account created for you and once you do that, you could then configure your email settings.  I believe they also said that they would not overwrite anything (i.e. your email stuff) unless you specifically tell them to do so in a ticket.  Here is the problem with this:  If you use IMAP email, it would likely cause some problems if all of those emails (or any IMAP sub-folders) are suddenly missing.


My entire family uses IMAP email through one of my domains and I have two others for business-related things.  As much as I would like to restore my email, it is very complicated for me.  I also use lots of filters.


Edit:  The backup they were referring to in this scenario is that if YOU have a local backup of your entire website, you can have them create the cPanel account and then you could upload your own backup (via FTP, etc) to restore your website quicker yourself.

In Topic: Major Outage - 09/21/18+ - Client Discussion

24 September 2018 - 10:01 AM

Ok, in light of Interworld's comment, I guess there is/was a page like that, but I am not able to see it now for the reasons he mentioned.  And maybe I never saw it before because of the root directory exception?

If I'm following you correctly, it sounds like you were expecting 404 error pages to be similarly worded to the default page.  I believe they only changed the default page.  There are 3 or 4 other pages that could be changed to be less scary sounding.


MDD:  If this wouldn't take any time from performing the backups, would it be possible to replace all of the default pages (or also the 404 page at a minimum) to something closer to the default page you guys put in place of the original?