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MikeDVB

Member Since 27 Sep 2008
Offline Last Active Apr 18 2019 04:23 PM

Posts I've Made

In Topic: Issues with S0 server. 04/18/2019

18 April 2019 - 04:25 PM

The hardware that was powering the S0 server powered off unexpectedly and without warning.  We brought S0 back online on an alternate hardware node.

We're still investigating what caused the hardware to power off.  It is and has been back online since the incident but is not presently being used to provide services to any clients while we continue to investigate.


In Topic: Slow performance on: 04/14/19

14 April 2019 - 11:56 AM

The underlying issue was a failing disk that failed to eject from the cluster properly.  We reached out to StorPool and they identified and ejected the disk manually. We're working with them to identify ways that we an avoid issues like these in the future such as identifying a failed ejection and/or resolving the issue that caused it to fail to eject.

 

The S2 server was the only server that needed restarted or a reboot while all other servers were only slower than normal on writes to the storage.

 

If you have any questions about this let us know.


In Topic: Network Outage 1/17/2019 - 5:56 AM to 6:54 AM

17 January 2019 - 09:08 AM

I don't have a formal RCA from the facility yet but I do expect one sometime today or tomorrow.

 

The short version is essentially that there was a mis-ordered routing policy that resulted in unexpected withdrawal of the default networking route when a single carrier was removed from the transit mix.

 

It is normal from time to time for the mix to change - say a specific carrier/transit provider is experiencing packet loss or network issues - the network will be removed from the mix to ensure performance.  In this case Hurricane Electric was being dropped from the transit due to issues with their network.

 

As this happened at the facility level it occurred on networking equipment we do not maintain nor have access to - unfortunately out of our control.  We are confident that this issue will not recur.

 

If you have any questions about any of this please feel free to reply here or to open a support ticket.


In Topic: Processor Upgrades - Faster Single-Threaded Performance & Higher Overall...

11 January 2019 - 08:28 PM

All processors in all compute nodes are fully upgraded :).  All shared, reseller, and VPS nodes will see the benefits of this upgrade.


In Topic: November 18, 2018 - DDoS Attack

20 November 2018 - 09:40 PM

Any update on this?  Thanks.

Nothing to update. The attacks were absorbed and ended.