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MDD backups WRT our Customors


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#1 glennk

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Posted 12 February 2014 - 06:52 AM

Can MDD give some description of how the backup works in regard to what we can expect to get back? Apologies if this is covered somewhere. What I would like to know is if a customer comes to me and says everything is gone (or something is gone):

 

A: A data retrieval from MDD would mean retirieving an entire cpanel environment as it was the day before? or something different?

B: What is the time frame for this happening once a request is put in?

C: Is there a charge?

 

Anything else we should know?

 

Thanks!


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#2 linkiepoo

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Posted 14 February 2014 - 05:13 PM

I like to also know what happens to your backups. :)


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#3 brent

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Posted 17 February 2014 - 01:58 PM

Can MDD give some description of how the backup works in regard to what we can expect to get back? Apologies if this is covered somewhere. What I would like to know is if a customer comes to me and says everything is gone (or something is gone):

 

A: A data retrieval from MDD would mean retirieving an entire cpanel environment as it was the day before? or something different?

B: What is the time frame for this happening once a request is put in?

C: Is there a charge?

 

Anything else we should know?

 

Thanks!

 

A: as far as i know the automatic backups are generated weekly

C: i've had 2 full cpanel backups (as far as i remember) restored and they didn't charge me a penny :)


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