Jump to content
MDDHosting Forums

Email not purging properly


Recommended Posts



I didn't want to open a support ticket for what might be a simple issue or potentially helpful to others.


I have a client who has 2 accounts which are rapidly filling up the quota despite my efforts.


Account 1: Mail forward. Other mail forwards on the account hang on to email until I manually delete & purge them in horde / round cube when I do monthly maintenance. Zero email shows in the online account, but the cpanel is showing over 200mb in the account & growing.


Account 2. Outlook mail set for delete on download. Outlook & mail account is setup exactly as the other mail accounts. Zero email is showing in the online account (horde & round cube), but cpanel is showing over 100mb in the account.


I did try deleting the mail tmp files from cpanel's file manager for both acounts & no change.


It's really odd because it's happening to 2 completely seperate types of mail accounts (email & a email forward) yet not affecting any other email accounts or email forwards.


Thanks for your help!

Link to comment
Share on other sites

You can create a user-level filter in your cPanel to forward the message and then discard it so it doesn't get stored.


cPanel -> Disk Usage -> Takes a while to run, should show you where your disk usage is. Understand that the display in cPanel is usually cached a few hours as well - so if you wipe out the emails it won't immediately reflect it.

Link to comment
Share on other sites

  • 2 weeks later...
  • 1 year later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...