Terms of Service Updated: When the late fee is applied, and overdue accounts are terminated.

[Michael D.]

We have made some adjustments to our Terms of Service regarding late notices, suspensions, and late fees. The goal of our overdue system is to give you opportunities to pay the invoice or get in contact with us prior to suspension, late fees, and termination. The only real differences made are that we now allow only a two day grace period instead of three and that we warn you the day before you are suspended, assessed a late fee, or terminated rather than on the same day.

 

A simple outline of changes:

• A notice is sent to the account holder when an invoice is 2 days overdue warning of the suspension and late fee within 24 hours.
• A notice is sent to the account holder when an invoice is 7 days overdue warning about account termination within 7 days.
• A notice is sent to the account holder when an invoice is 14 days overdue warning about account termination within 24 hours.
• On the 15th day of being overdue the service is terminated from our servers.

 

Below is a detailed outline of the process from initial invoice generation all the way to account termination 30 days later.

1. We generate invoices 14 days before their due-date at which time the account holder is emailed a new invoice created email similar to this: "MDDHosting - Invoice #NUMBER - Due MM/DD/YY"
2. On the due date our system will attempt to process the payment automatically if you pay via a Credit Card. If you pay via a PayPal subscription it usually pays on the due date, but sometimes the day after and that is the reason we offer a two day grace period.
3. If the invoice is not paid by 10 AM ET on the second day overdue a "First Invoice Overdue Notice" is sent warning about account suspension and late fees if the invoice is not cleared within the following 24 hours.
4. If the invoice is not paid by 10 AM ET on the third day overdue the account in question is suspended, late fees applied, and a notice is sent to the account holder informing them of this.
5. If the invoice is not paid by 10 AM ET on the seventh day overdue the system will send a "Second Invoice Overdue Notice" warning the account holder of account termination within 7 days.
6. If the invoice is not paid by 10 AM ET on the fourteenth day overdue the system will send a "Final Invoice Overdue Notice" warning the account holder of imminent termination of services if the invoice is not cleared within the following 24 hours.

If you have any questions about any of this at all, feel free to post here or to open a billing support ticket.