1. This is unreal.. really a cloud server that can not be rolled back while you figure out what is wrong? Are you kidding me?
2. It is not OK that you have no eta. I have client sites on here funneling thousands of dollars of leads to the email hosted on here.
3. I look unprofessional having recommended your server over oh lets say RACKSPACE who would never do a KERNEL update on a live server
I sort of agree with Jacqui. I'm a IT professional in the corporate world and Hardware Failure should really be a thing of the past with cloud servers and redundancy. In our organization, we have redundant servers so if 1 server fail, all software and services are moved to another server without any interaction. Once the failure occurs, I'm alerted of the failure and fix the hardware issue but I don't need to worry about services since it has been moved or migrated to another server already. My job has become stress free because of this design. How come MDD hosting doesn't have this type of system in place? Also, we have a test development environment in which we duplicate the existing production environment and before any major update, we perform it in the test environment before production. If these two things are adopted by MDDHosting, I believe the downtime could have been avoided or at the very least, minimized to several minutes.