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R1soft CDP Questions

R1soft CDP

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#1 T0M

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Posted 21 April 2013 - 02:54 PM

Just getting to know the system and have a couple of questions concerning R1Soft CDP.

 

I cant locate my databases in the R1Soft CDP window.  I see the directory tree and files.  Does R1Soft back up the entire account including databases and email, etc?

 

Also, the R1Soft window is slow to display individual files.  Is this common?  Everything else is humming along quite nicely.  

 

Thanks.


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#2 Scott

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Posted 21 April 2013 - 03:51 PM

I cant locate my databases in the R1Soft CDP window.


Databases can only be restored by our staff. Please open a support ticket for more information and assistance with this.

Does R1Soft back up the entire account including databases and email, etc?


Yes.

Also, the R1Soft window is slow to display individual files.  Is this common?  Everything else is humming along quite nicely.


Yes, do to the nature of how backups are stored, they can be slow to access. This is often compounded when accessing the backup server while it is retrieving backups or merging out backups older than our retention period. Sometimes, waiting 3-6 hours and trying again will help significantly.
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#3 T0M

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Posted 21 April 2013 - 03:57 PM

Ok, cool.  Thanks for the explanation, Scott.  Good to know.  I don't need assistance, I was just familiarizing myself with the system.

 

Have a great day.


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