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#1 ashkir

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Posted 22 December 2012 - 04:48 AM

Hi there! I have some questions if you don't mind. I am looking at the reseller Basic, provided here. I currently have an extremely good host with extremely good server time and support, so it is a hard decision to decide to leave and jump shift, considering I am a loyal person provided things have been well. But, my last host ****** up by choosing a Pulsant datacenter which had notorious blackouts that ravaged the hosting world. And that host grew so fast they eventually outsourced almost everything. I missed them when they were smaller and better. With their recent ToS change causing one of my hosted sites to come in conflict with it I decided it's time to look elsewhere.

I host a handful of sites on a reseller that provides 10 gigabytes of harddisk space, and 200 gigabytes of transfer. The most bandwidth we have ever used was 150 gigabytes. But, we average much, much less around 50 to 60 gigabytes total. We have around 6 gigabytes of harddisk space, and it grows very slowly.

The cPanel accounts:
  • Roman RPG, 70k posts, average 20 users online every 15 minutes. Uses MyBB.USes around 25 gigabytes bandwidth monthly.
  • Cards Against Humanity mini-game. Text based uses less than 20 mb bandwidth monthly.
  • Personal blog. Includes many otter related posts, or posts relating to educational things. Uses around 2.5 gigs bandwidth monthly
  • Star Trek RPG using SMF, about 4 users online every 15 minutes. Only 7,000 posts. 4ish gigs bandwidth used monthly.
  • Personal image storage (less than 100 mb used) with about 1 gigabyte bandwidth used.
  • Non-profit registered 501c3 website for low income housing. Uses around 500mb monthly. Also holds employee files for when they're traveling to state sponsored events and need forms. (We have the paperwork declaring this).
  • WordPress blog, uses only 100mb bandwidth monthly
  • Pokemon RPG, about 5 people an hour, 2,000 posts, uses only 2gb bandwidth a month.
  • An English 11th and 12th grade biology website for students from Nepal (all in English). Uses around 4 gigs monthly.
  • Personal blog, uses around 10 gigabytes monthly. WordPress.
  • personal html file host (just random code test projects from scratch, such as coding an rpg census) uses around 300 mb monthly.
  • MyBB forum for Dragon Age, uses 5gigs monthly. About 10 people online every 15 minutes.
  • About 8 non-profit registered 501c3 websites for non-profits in the US. All ran off of WordPress. Uses less than 1gb monthly.
A lot of the forum traffic is due to Google, or Baidu, or Bing Bots, others are accounts and people tend to idle for several moments before clicking on something else. We have never had a complaint from our host for us using too many resources. We always fit comfortably in our plan. Our total bandwidth usage so far in December is only 48,751.10 Meg.

I don't charge anyone to be hosted with me. But, they're all people I know. I'm thinking of using BoxBilling to manage the accounts so they can reset their password and use the support system.

My questions:
  • Do you have IonCube support (BoxBilling requires this). Nevermind, the free WHMCS seems more awesome.
  • Is the WHMCS free only for the first 3 years? It says Triennially.
  • Can I create cPanel accounts that are "Unlimited" so I don't have to fiddle with resources constantly in case one site gets a traffic boost? It's gotten quite pesky to do, sadly.
  • Are there coupons for returning customers for their loyalty if we have been with you guys for a while?
  • Are we limited in domains or subdomains?
  • Can we pipe email? Or control our MX entries (I've had a host long ago that disabled cpanel mx entries editing/mail all together).
  • Can we use .htaccess files?
  • Can we use per-directory php.ini files?
  • Will the sites listed above in the cPanel listings be fine on MDD Hosting reseller?
  • Over a year ago we had one WordPress blog that had a faulty plugin. Our host disabled that site and told us the file using resources. I understand the disabling of the site. Will you guys do the same/disable and tell us the file/command that's causing the high usage so it's easier to track down and turn off if this happens again? (It was the old Flickr plugin, it had a loop)
  • Can I mass email hosted users through WHM?
  • Can we disable cPanel accounts from using servermail at all so we can require them to use offsite like Google Apps instead?
  • Can I redesign my own cPanel?
  • For the transfer. Can we only transfer a few sites over to see how they hold before transferring the rest with MDD's assistance?
  • Can we use mod_rewrite?
  • Is it fine if we keep our domains off site/not controlled by MDD (We use name.com).
  • Some of the RPGs do have some adult content (it's very rare though). Is that acceptable? I see no clause in the TOS about this. The content is legal.
  • Do you offer installation services for the SSL or are we on our own?
  • Can we disable auto rebilling?
  • When having a our previous reseller site transferred do you guys fix the DNS zones ips/information?
  • Does MDDHosting have any affiliation or link or connection with MDHosting? (The one D one, not two).
Thanks!
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#2 MikeDVB

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Posted 22 December 2012 - 01:08 PM

Is the WHMCS free only for the first 3 years? It says Triennially.

It's free so long as your account is active, it's configured triennially so that you don't get a $0 invoice every month.

Can I create cPanel accounts that are "Unlimited" so I don't have to fiddle with resources constantly in case one site gets a traffic boost? It's gotten quite pesky to do, sadly.

Unlimited? No. Extremely high limits like 100000000 GB, yes. There isn't really any distinction between the two to be honest.

Are there coupons for returning customers for their loyalty if we have been with you guys for a while?

If you've been a customer in the past and wish to come back, you would just want to get with sales and see what we can do for you. There are a lot of factors that would affect what kind of discount if any we were able to offer for a returning customer, far too many to really lay out here.

Are we limited in domains or subdomains?

You set the limits yourself, but ultimately there is a finite limit (i.e. you can't host 1,000,000,000 domains on a reseller account).

Can we pipe email? Or control our MX entries (I've had a host long ago that disabled cpanel mx entries editing/mail all together).

Yes, Yes.

Can we use .htaccess files?

Yes.

Can we use per-directory php.ini files?

No, php_value and php_flag within .htaccess - there is an entry in our knowledebase search it for "PHP Environment"

Will the sites listed above in the cPanel listings be fine on MDD Hosting reseller?

So long as you've reviewed our Terms of Service and you don't feel you'll be in violation I imagine you're fine - if you have specific questions about any of them, it's best to open a sales ticket.

Over a year ago we had one WordPress blog that had a faulty plugin. Our host disabled that site and told us the file using resources. I understand the disabling of the site. Will you guys do the same/disable and tell us the file/command that's causing the high usage so it's easier to track down and turn off if this happens again? (It was the old Flickr plugin, it had a loop)

We do what we can to work with you, but may not be able to tell you which specific file - something like the P3 Performance plugin for WordPress can, however, tell you which plugins are using the most resources, etc...

Can I mass email hosted users through WHM?

I believe so, but it's not something I recommend. I would suggest doing so via either WHMCS or something like phpList.

Can we disable cPanel accounts from using servermail at all so we can require them to use offsite like Google Apps instead?

You can disable their ability to create email accounts via packages, but cannot disable their ability to use php's mail() so yes and no.

Can I redesign my own cPanel?

If you have the skills to do so, yes :).

For the transfer. Can we only transfer a few sites over to see how they hold before transferring the rest with MDD's assistance?

If you're coming from cPanel you would just upload or otherwise make available a full cPanel backup and we can restore it, it doesn't take long. If you're coming from something other than cPanel you'll need to discuss the specifics with the sales department.

Can we use mod_rewrite?

Yes.

Is it fine if we keep our domains off site/not controlled by MDD (We use name.com).

I don't see why not, so long as you have the ability to point to our nameservers. You can even use external DNS, but it's not recommended.

Some of the RPGs do have some adult content (it's very rare though). Is that acceptable? I see no clause in the TOS about this. The content is legal.

So long as it's not "XXX RPG 2.0" you should be fine. We only disallow sites whose sole purpose is distributing pornography, and not sites that may have occasional adult content.

Do you offer installation services for the SSL or are we on our own?

WHM->Install SSL Certificate - we can do it for you, or you can do it, but it's the exact same set of steps and takes only a moment either way.

Can we disable auto rebilling?

If you pay with PayPal and don't create a subscription, sure, you can pay manually each and every time. Even if you choose "PayPal" you can still pay with a card on the invoice itself. This will prevent the system from billing automatically but still allow you to use a card for convenience if you wanted.

When having a our previous reseller site transferred do you guys fix the DNS zones ips/information?

We don't do anything to the zones beyond what cPanel does itself to point the domain to the correct IP. I.e. if you have modified any of the default records such as the "www" cname or the a-record for the domain itself they may get reset - this is something you would need to check.

Does MDDHosting have any affiliation or link or connection with MDHosting? (The one D one, not two).

No. They were a terrible provider and went out of business quite a while ago.
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