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Unexpected Outage due to Stuck Process - All servers

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#21 MikeDVB

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Posted 13 December 2012 - 06:14 PM

Joshua,

I provided some additional detail on this issue in the support ticket you opened. I've gotten in contact with the CEO and VP of Operations at cPanel to get the right people into the server immediately to investigate. cPanel has been trying to track down and reproduce this issue for months but haven't been able to do so. We expect to leave it in this state for no longer than 30 minutes, or as soon as cPanel is done investigating which they're extremely good at.

I'll update this thread and ticket once cPanel on jasmine is 100%. I suspect most users aren't having issues, but some are intermittently.
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#22 MikeDVB

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Posted 13 December 2012 - 06:28 PM

cPanel restarted cPanel/WHM on Jasmine and it should function normally at this point. They did get what they needed and, hopefully, it contains the information necessary to squash this bug!

All services on all servers are 100% online and operational. If you have any general questions about this outage, feel free to ask them here. If you have any questions specific to your account, do please open or update a support ticket.
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