SarisIsop Posted June 25, 2012 Report Share Posted June 25, 2012 Hello I have been reading elsewhere about someone loosing his forum database and forgot to make back ups. I save a weekly backup of my forum to my computer, and I've just noticed MDD has Automatic Daily Backups on it's basic shared package. Does this mean if I have a problem and contact you, you could push a button and restore my website to a previous day? Thanks. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 25, 2012 Report Share Posted June 25, 2012 Our backups are for disaster recovery, not for "oops, I broke something without taking a backup first." Now that isn't to say we aren't willing to help should the right staff with access to the backup systems be available and have some free time, but ultimately unless the issue was out of your control, you really should take a backup of your own before making any big changes . Quote Link to comment Share on other sites More sharing options...
SarisIsop Posted June 26, 2012 Author Report Share Posted June 26, 2012 Thanks, I should have worded it better. I was thinking more about if some bad guy managed somehow to take over my site and threw me out, you would be able to regain control for me? Quote Link to comment Share on other sites More sharing options...
Scott Posted June 26, 2012 Report Share Posted June 26, 2012 Thanks, I should have worded it better. I was thinking more about if some bad guy managed somehow to take over my site and threw me out, you would be able to regain control for me? In the event your site is compromised, we generally suggest restoring from a clean backup and immediately patching the vulnerability that was used to take over. If your login details are compromised for a script within your account, you can generally recover this by directly editing the database through PHPMyAdmin or similar. You would need to contact the scripts developer regarding how to do this as it is outside of our support scope. A full restoration can also fix this, but it may be overkill depending on what was done with your login details. It is also important that you take steps to protect the login details in the future and/or protect other services that make use of the same information. Quote Link to comment Share on other sites More sharing options...
Michael D. Posted June 26, 2012 Report Share Posted June 26, 2012 I would still suggest having your own backup either way. I would look at our backups as a supplement and not a primary contingency. Quote Link to comment Share on other sites More sharing options...
SarisIsop Posted June 26, 2012 Author Report Share Posted June 26, 2012 Thanks Scott & Mike, I do appreciate you both taking time out to explain things to me. I sometimes think I may get the hang of it all one day, but it’s an age thing you know. Cheers Quote Link to comment Share on other sites More sharing options...
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