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Boreas VPS Node Outage


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Hello,

 

A client's VPS crashed the Boreas node a short bit ago, and locked the server up to the point that we were forced to issue a reset. We tried to avoid the reset, but we were not even able to log into the system directly using a keyboard and mouse at the physical system itself. Due to the unclean reset, a file system check is being forced by the OS which can take anywhere from 10 minutes to 120 minutes. We will update this thread with progress as we work on this.

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Is it normal for these kinds of checks to have additional passes like this that do not provide status or does this signify a bigger issue?

I won't be able to answer those questions until all is said and done. Absolute worst case is that we do have recent backups, but ideally we would like to bring the server back online without having to restore from backups.
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Ok, we're bringing up VPS one at a time and watching for issues. The core OS itself is intact, but there is the possibility there are a few file errors/corrupted files in individual VMs. If anybody happens across a corrupted/missing file - we will be happy to restore it from our backup system.
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There are only a couple of VPS that are not online at this point, each is taking a bit longer to come online due to rebuilding quotas and such. If you have any specific issues with your specific VPS it is best to open a ticket. .

 

Looks like my VPS is one of those few still struggling to get back online. Opened ticket #894695.

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