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404 message for some visitors since site move


delicieux
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This is my first post to the forum and I am hoping someone can provide me with advice.

 

I recently migrated over from BlueHost and everything is working fantastically however I am having a recurring issue reported by some visitors to my website http://www.ledelicieux.com/. The visitors report receiving 404 messages on blog posts published since the move. This is not appearing for everyone, however quite a few people have emailed me notifying me of this issue and I have also noticed a substantial drop in my visitor numbers since the migration. I have advised the readers who are receiving the 404 message to try clearing their browser cache however a number a reporting they still cannot see the new posts. I have also additionally sent them instructions on how to flush their DNS cache, and this has also not worked for some. The only solid solution seems to be to get my readers who are having this issue to use a different web browser.

 

While I have only been notified by a dozen readers of the issue I am sure this is happening to more given the substantial drop in my visitor numbers since the move. Does anyone have any advice on anything I can do to ensure visitors don't receive this message? I'm not sure if there is a setting I can change or whether this is something I just have to deal with. I'm really hoping someone can help.

 

Thank you

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I've gone back quite a way and cannot reproduce. Any particular articles? And how soon did this move take place? It is possible their DNS is still pulling the old site. Only way to tell though is to ask them to open up console (win) or network utility (mac) and have them ping the site and report the IP back to you.

 

Also did you clear all the Wordpress caches when you moved the site over? I don't think WP keeps anything related to the old host, but just in case.

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I've gone back quite a way and cannot reproduce. Any particular articles? And how soon did this move take place? It is possible their DNS is still pulling the old site. Only way to tell though is to ask them to open up console (win) or network utility (mac) and have them ping the site and report the IP back to you.

 

Also did you clear all the Wordpress caches when you moved the site over? I don't think WP keeps anything related to the old host, but just in case.

 

Hi SnakEyez, thank you so much for your response.

 

The website was moved 2 weeks ago, and when it was moved I cleared out the caches.

 

In relation to the articles, people have reported issues with trying to access these posts http://www.ledelicieux.com/2012/02/13/beetroot-goats-cheese-jalousie/ and http://www.ledelicieux.com/2012/02/09/mini-bourbon-peach-pies-with-vanilla-bourbon-custard/ and http://www.ledelicieux.com/2012/02/15/lime-olive-oil-cupcakes/ and http://www.ledelicieux.com/2012/02/17/blogging-101-getting-started/

 

Not all my visitors are having the problem, only some, so it seems quite strange. From what my readers have reported it seems to be an issue with people using Internet Explorer and they have found when they have tried another web browser it works.

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Hi SnakEyez, thank you so much for your response.

 

The website was moved 2 weeks ago, and when it was moved I cleared out the caches.

 

In relation to the articles, people have reported issues with trying to access these posts http://www.ledelicieux.com/2012/02/13/beetroot-goats-cheese-jalousie/ and http://www.ledelicieux.com/2012/02/09/mini-bourbon-peach-pies-with-vanilla-bourbon-custard/ and http://www.ledelicieux.com/2012/02/15/lime-olive-oil-cupcakes/ and http://www.ledelicieux.com/2012/02/17/blogging-101-getting-started/

 

Not all my visitors are having the problem, only some, so it seems quite strange. From what my readers have reported it seems to be an issue with people using Internet Explorer and they have found when they have tried another web browser it works.

 

Just a guess, but check with the users to see if they can "allow" your site in their security suite and see if that makes a difference. I've had some very strange things happen with content delivered from external services (like Amazon S3 or linked in ad images) with too-strict settings in programs like Norton Internet Security. Ask them what security software they use and you might start to see a pattern.

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Just a guess, but check with the users to see if they can "allow" your site in their security suite and see if that makes a difference. I've had some very strange things happen with content delivered from external services (like Amazon S3 or linked in ad images) with too-strict settings in programs like Norton Internet Security. Ask them what security software they use and you might start to see a pattern.

 

Thanks Fshagan, I didn't think of security software. Great idea. I will ask them about that.

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