Jump to content


Photo

Echo Not Responsive


  • Please log in to reply
4 replies to this topic

#1 patlaw

patlaw

    Newbie

  • Clients
  • Pip
  • 9 posts
  • Gender:Male
  • Location:USA

Posted 17 February 2011 - 09:08 AM

According to the Server Status page, Echo is up, even though CPU usage is at 0%.

Posted Image

The Pingdom status page shows that Echo has been down for over 3 hours.

Posted Image

Does anyone have any information?
  • 0

#2 Ivone

Ivone

    Newbie

  • Clients
  • Pip
  • 12 posts
  • Gender:Male
  • Location:Sunny Costa Rica
  • Interests:aXn

Posted 17 February 2011 - 09:27 AM

Yes, it's down for almost 4 hours..

Strange that MDD stuff hasn't address the issue yet . . . ? They are usually preeety fast.
  • 0

#3 patlaw

patlaw

    Newbie

  • Clients
  • Pip
  • 9 posts
  • Gender:Male
  • Location:USA

Posted 17 February 2011 - 09:39 AM

An answer was posted at WebHostingTalk a few minutes ago.
  • 0

#4 weetu

weetu

    Newbie

  • Clients
  • Pip
  • 18 posts

Posted 17 February 2011 - 08:44 PM

I don't understand why this issue was addressed on WHT and not on MDD's own forum. When there's a problem I don't go to WHT for answers, I come here. I understand that Mike was answering a question on WHM but something should have been said here too.
If I missed something, I apologize.
  • 0

#5 MikeDVB

MikeDVB

    Forum Administrator

  • Staff Administrator
  • PipPipPipPipPip
  • 2,902 posts
  • Gender:Male
  • Location:Central Indiana, USA

Posted 18 February 2011 - 05:29 PM

I don't understand why this issue was addressed on WHT and not on MDD's own forum. When there's a problem I don't go to WHT for answers, I come here. I understand that Mike was answering a question on WHM but something should have been said here too.
If I missed something, I apologize.

To be honest, I was really busy answering a lot of support tickets and overlooked this thread. The only reason I knew about the post on WHT was because it was mentioned in a ticket.

Generally if there is an issue a post is made in this section: http://forums.mddhos...-announcements/

I woke up to a lot of email alerts/tickets/phone calls and the staff member that was supposed to be watching tickets/servers overnight never showed up and never let me know they weren't going to be working. If they had only let me know they weren't going to work, or I hadn't put my phone on silent for the first time in 3 years, the issue could have been averted but ultimately that's not what happened.

I've put measures in place to ensure nothing like this ever happens again and I apologize to anybody who experienced this issue.

Here is what anybody who opened a ticket got:

This is simply an extremely bad set of circumstances. Not only did the person who was supposed to be watching servers/notices/tickets last night not come on shift without notice but I actually was taking the night off myself to try and enjoy some sleep.

We don't pretend to be something that we're not and as such we're not afraid to tell you that we're a smaller provider. When you are a smaller provider and a staff member is supposed to be on shift and watching things and they don't do that, it can cause some very large issues such as the issues faced this morning.

We identified the issue as the backup system causing a system lockup (R1Soft) and needless to say this isn't our only frustration with R1Soft (http://www.mikedvb.c...d-poor-support/).

The server was rebooted as soon as I came on shift this morning and I'm definitely going to look into why the staff member that was supposed to be watching things overnight didn't show up. Everything on the server is now online and functioning as it should once again.

If you have any questions / comments / concerns at all do let us know. I certainly understand any frustration and issues this may have caused.


  • 0
Michael Denney - MDDHosting LLC - Providing Hosting since 2007
Scalable shared hosting plans in the cloud! Check them out!
Highly Available Cloud Shared, Reseller, and VPS
http://www.mddhosting.com/




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users