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[Resolved] cPanel/WHM/POP3/Webmail issues on Echo

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When we set up DNS clustering to the new servers we inadvertently overwrote the DNS zone records for Echo which caused cPanel to be inaccessible although it was online. We've fixed this DNS record but being DNS it can take some time for it to be resolved (a few hours).


In the meantime you can access WHM at and cPanel at


If you're having issues using POP3/IMAP you can change the mail server temporarily to or mail.yourdomain.com or you can use webmail at


Keep in mind that none of your email was lost (the server has been online and operational and receiving email just as it should).


If you need anything else or have any further questions, let us know.

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