skunkbad Posted December 17, 2009 Report Share Posted December 17, 2009 Hey Mike, I've got a customer who tried to purchase an intermediate shared hosting plan today. He got an error at checkout that says: MaxMind ErrorOur system has detected a high risk of fraud for your order, and has therefore blocked it. I sent him to your site through my affiliate link, because I'd like the credit. I tried to call you, but it's after hours for MDD. It's kind of important that I get his account set up before tomorrow morning, and I don't know what to do. We don't know if the hosting plan has been purchased, because the screenshot he sent to me says there is a Due Invoices Balance, but the order was blocked. Should I just try to re-purchase the account? If I purchase the account after hours, is it not set up until the next business day? Quote Link to comment Share on other sites More sharing options...
Michael D. Posted December 17, 2009 Report Share Posted December 17, 2009 Hey Mike,Hello! I've got a customer who tried to purchase an intermediate shared hosting plan today. He got an error at checkout that says:It is our Anti-Fraud system that blocked the order for a couple of reasons that I detailed in the our support ticket response to you. Being that they were referred by you I've gone ahead and activated the order. All your client needs to do is sign into our billing system and pay the invoice and the account will be created automatically. I sent him to your site through my affiliate link, because I'd like the credit.No problem at all. I tried to call you, but it's after hours for MDD.You didn't leave a voicemail - you should if you call after hours because the staff on duty is able to listen to them and gets a notification on the helpdesk when a voicemail is left. I did get your support ticket and responded to it but I will respond here as well It's kind of important that I get his account set up before tomorrow morning, and I don't know what to do. I We don't know if the hosting plan has been purchased, because the screenshot he sent to me says there is a Due Invoices Balance, but the order was blocked. Should I just try to re-purchase the account?No - I've set the order back to "Pending Payment" so as soon as your client logs in and pays the invoice the account will be created instantly. If I purchase the account after hours, is it not set up until the next business day?As soon as the payment is made, the account will be active. Quote Link to comment Share on other sites More sharing options...
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