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[Resolved] Demeter and Cypress - Unexpected Downtime


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Our Demeter server has gone offline unexpectedly and our technicians are working to identify and resolve the issue to return full service as quickly as possible.

 

By all means if you have any questions feel free to open a support ticket at https://www.mddhosting.com/support/submitticket.php

 

I will be sure to update this thread as soon as I have more information to provide.

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Here is the latest update from SoftLayer:

SoftLayer engineers have detected power anomalies in server room #5 in Dallas (sr05.dal01). The Emergency Response Team has been notified and engineers are working to identify and resolve the issue. As the situation unfolds, more information will be available via the emergency communication center inside the public and private portal. Due to the high volume of tickets and calls that may arise during this issue, delays may occur as engineers work to quickly and efficiently communicate all information. We appreciate your patience and cooperation. Updated information will be posted as soon as it becomes available.

 

Sincerely,

SoftLayer Emergency Response Team

https://status.softlayer.com

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Demeter is back online at this time and all services that were affected on both servers have been fully restored.

 

We appreciate your patience during this unexpected issue.

 

The issue was caused by a failed Power Distribution Unit that powers several rows of servers.

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