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S5 Server Instability - 02/27/2020


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#1 MikeDVB

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Posted 27 February 2020 - 09:39 AM

The hardware powering the S5 server is experiencing issues.  The issues are not so large that an automatic fail-over happened but enough to disrupt the busiest services on the server.

 

We're working to restore stability and will likely be balancing the S5 server over to another piece of hardware.

 

We apologize for the trouble and will provide updates here as they come.


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#2 MikeDVB

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Posted 27 February 2020 - 09:57 AM

This is actually one of the larger DDoS attacks we've ever seen - large enough that action had to be taken at the network level to keep the network stable.

 

Currently there is an IP address that is null routed and we're going to be working to restore services to other IPs.  Hopefully the attack won't move to the new IP but without us knowing who, exactly, was the target it's hard to be sure.

 

We're going to be evaluating all of the logs to do our best to identify who the target of the attacks are so we can isolate the account.


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#3 MikeDVB

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Posted 27 February 2020 - 10:06 AM

Still working to move accounts to new IPs.


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#4 MikeDVB

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Posted 27 February 2020 - 10:51 AM

Most accounts have had their IP addresses updated.  We still have a few more to update.


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#5 MikeDVB

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Posted 27 February 2020 - 11:01 AM

All accounts have had their IP addresses updated.  I'm going to be emailing everybody on the server [even those not affected] as there is no way for us to separate out emails by IP.


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#6 MikeDVB

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Posted 27 February 2020 - 11:11 AM

An email has been dispatched to all clients on the S5 server.


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#7 SarisIsop

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Posted 27 February 2020 - 11:15 AM

Thank you.


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#8 SMoKeR

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Posted 27 February 2020 - 11:54 AM

Good job responding quickly to the attack.

If the attack was targeting a specific account, are you going to isolate it?


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#9 MikeDVB

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Posted 27 February 2020 - 01:39 PM

Good job responding quickly to the attack.

If the attack was targeting a specific account, are you going to isolate it?

If we're able to identify it, we would and would reach out to the owner.

So far the attack hasn't changed IPs.


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