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Major Outage - 09/21/18+ - Client Discussion


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#221 jsolo

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Posted 24 September 2018 - 02:28 PM

^^Moving forward, I think it will be wise to devise some sort of plan so when failure occurs it's a simple process to come back online --- as an end user, reseller, etc.

 

I know I will be putting in efforts to have fall back plan of some sort instead of scrambling to figure out what to do.

 

Learned my lesson last time not to have registrar/host be the same entity.

 

Perhaps we can start a thread for discussion of backup plans/strategies...

 

As they said in the motorcycling world...... It's not a question of if you'll crash but when.


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#222 cziv

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Posted 24 September 2018 - 02:32 PM

Great just great. Now google indexes a 3 years old site from a rogue MDD backup from 2015 (!), that "happened" to be restored to a wrong server than mine.

 

Excellent.


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#223 MikeDVB

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Posted 24 September 2018 - 02:41 PM

Great just great. Now google indexes a 3 years old site from a rogue MDD backup from 2015 (!), that "happened" to be restored to a wrong server than mine.

 

Excellent.

You have a couple of options:

 

1. You can sign into the account on S1 and put up a different/temporary page until your account is restored on S2.

2. I can terminate the account on S1, and you can just wait on the restoration on S2.


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#224 jsolo

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Posted 24 September 2018 - 02:45 PM

ref https://forums.mddho...age-3#entry7195

 

In fact, I don't have permission to anything under jetbackup.

 

lncQN2Z.png


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#225 sf2099

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Posted 24 September 2018 - 02:52 PM

I see this domain loading from the S1 server - if it should be coming from another server then this is likely an orphaned backup from long ago.  Let me know what server it should be on.

 

This may sound stupid but the server's internal clock is set to correct date?


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#226 cziv

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Posted 24 September 2018 - 02:55 PM

You have a couple of options:

 

1. You can sign into the account on S1 and put up a different/temporary page until your account is restored on S2.

2. I can terminate the account on S1, and you can just wait on the restoration on S2.

 

Of cource the (2) option. What else ? Remove me from S1. I will wait the normal restore at S2.

 

Where did you find a 3 years old backup .....


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#227 MikeDVB

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Posted 24 September 2018 - 02:57 PM

ref https://forums.mddho...age-3#entry7195

 

In fact, I don't have permission to anything under jetbackup.

 

lncQN2Z.png

Are you on S1?


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#228 MikeDVB

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Posted 24 September 2018 - 02:58 PM

 

Of cource the (2) option. What else ? Remove me from S1. I will wait the normal restore at S2.

 

Where did you find a 3 years old backup .....

The account has been removed from S1.


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#229 Plippers

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Posted 24 September 2018 - 02:59 PM

^^Moving forward, I think it will be wise to devise some sort of plan so when failure occurs it's a simple process to come back online --- as an end user, reseller, etc.

 

I know I will be putting in efforts to have fall back plan of some sort instead of scrambling to figure out what to do.

 

Learned my lesson last time not to have registrar/host be the same entity.

 

Perhaps we can start a thread for discussion of backup plans/strategies...

 

As they said in the motorcycling world...... It's not a question of if you'll crash but when.

 

Out loud, I was thinking of mirroring my more static sites on a second shared provider somewhere and simply pointing CloudFlare DNS at the mirrored copy of a site on the other shared account. A variation of this is having a predesigned "we'll be back soon" single pager on another host ready to have CloudFlare DNS pointed to. That being said, from what I know about MDD, I'd eat my hat if Mike allows downtime like this to ever happen again. I have lots of half decent shared accounts from other providers that I mess about with. In hindsight, I think I'd have went with option 2 for this situation and made my own little "we'll be back, here's our contact details" page.

 

As far as email, I've always been partial to having email in places like Google Suite / Zoho Mail. I know that cPanel has mail packages, I just like Google Suite better. Plus, with my domains at Namecheap, my DNS at CloudFlare and my email at Google Suite, I am still getting email through all this.

 

FYI. I'm just over 6 years with MDD. I'm in the "frustrated with the wait, but never jumping ship" club.

 

*Edit* Spelling derps.


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#230 jsolo

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Posted 24 September 2018 - 03:01 PM

Are you on S1?

S3.


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#231 MikeDVB

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Posted 24 September 2018 - 03:07 PM

S3.

As we haven't gotten the backups for that server copied over from Slow Backup to Fast Backup - access to JetBackup won't work.

 

While we'd like to give you access to Slow Backup to conduct restorations - even one restoration running during our data copies drops the data copy down from 200~500 megabytes/second down to 3~5 megabytes/second.

 

In short - while we'd like to give you direct access now - and we'd love to be conducting parallel restores from the old backup server - doing so would push restoration time back for everybody by days if not weeks.  We just can't - although we wish we could.


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#232 Maal

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Posted 24 September 2018 - 03:54 PM

Maybe this is a silly question, but isn't Cloudflare supposed to feed a cached version of the offline sites to the net for at least some time ?


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#233 Maal

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Posted 24 September 2018 - 04:03 PM

How will the damages incurred be compensated ?

 

I am running a webshop generating quite a bit of revenue and 4 - 5 days without any sales will cost me at least US$ 5000 (direct damages).


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#234 LShoe

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Posted 24 September 2018 - 04:05 PM

I submitted a ticket to put up a temporary "site down" file with specific information for my customers, and it was put up (at laurashoe.com). However, is having a blank site out with just one html file going to destroy my Google rankings?  If so, is this worse than the site not being there at all - even if I go back to the site being down, am I facing a disaster here? 

 

The thought of this is making me very queasy.

 

The other issue is that the message is only generating for the home page - all other pages generate 404 errors (of course, now that I think about it). If the answer above is "no worries", then how do I get it to generate for all possible pages? I can edit the .htaccess file, but beyond this I'm not that knowledgeable about all this - I would need explicit instructions.


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#235 MikeDVB

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Posted 24 September 2018 - 04:24 PM

I submitted a ticket to put up a temporary "site down" file with specific information for my customers, and it was put up (at laurashoe.com). However, is having a blank site out with just one html file going to destroy my Google rankings?  If so, is this worse than the site not being there at all - even if I go back to the site being down, am I facing a disaster here? 

 

The thought of this is making me very queasy.

 

The other issue is that the message is only generating for the home page - all other pages generate 404 errors (of course, now that I think about it). If the answer above is "no worries", then how do I get it to generate for all possible pages? I can edit the .htaccess file, but beyond this I'm not that knowledgeable about all this - I would need explicit instructions.

I don't know, maybe somebody else will.


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#236 LShoe

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Posted 24 September 2018 - 04:27 PM

Thanks, Mike. In the absence of information, I'm guessing that there's less risk with the site down than with an empty site ... now that I'm really worried about it I am going to update the ticket to revert to that.


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#237 drifted-1

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Posted 24 September 2018 - 04:41 PM

drifted-seo-rankings.png

 

Prolonged downtime made Google deindex my entire site.

 

Unbelievable.


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#238 cziv

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Posted 24 September 2018 - 04:46 PM

drifted-seo-rankings.png

 

Prolonged downtime made Google deindex my entire site.

 

Unbelievable.

 

 

Can't happen. Sorry, it just can't.


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#239 MikeDVB

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Posted 24 September 2018 - 04:48 PM

drifted-seo-rankings.png

 

Prolonged downtime made Google deindex my entire site.

 

Unbelievable.

 

 

 

 

Can't happen. Sorry, it just can't.

Do either of you have a backup of your own? If so - we'll be happy to restore them for you now and get you back online.

 

If you don't, unfortunately, you'll have to wait on our terribly slow backup server just like us.

 

We've already made changes that, even if an admin were to make such a major error in the future, we can recover the whole network in minutes, not hours or days - but we can't go back into the past and prevent it unfortunately.


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#240 cziv

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Posted 24 September 2018 - 04:51 PM

 

 

Do either of you have a backup of your own? If so - we'll be happy to restore them for you now and get you back online.

 

If you don't, unfortunately, you'll have to wait on our terribly slow backup server just like us.

 

We've already made changes that, even if an admin were to make such a major error in the future, we can recover the whole network in minutes, not hours or days - but we can't go back into the past and prevent it unfortunately.

 

I was only commenting on "google de-index" post, nothing else.

 

And i said Google doesn't de-index anything so fast. Mine are all indexed all right.


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