Mooball Posted September 24, 2018 Report Share Posted September 24, 2018 I have started the restoration of p1's accounts at this time.Wasnt this happening 5 hours ago when mike said p1 is being restored from fast backup? Or am I getting the sequence wrong? Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 That was S1. Quote Link to comment Share on other sites More sharing options...
Avatar Posted September 24, 2018 Report Share Posted September 24, 2018 Guys please do not turn this into a ticketing system. You are just slowing things down. If your server IS finished restoring, and then something doesn't work, open a TICKET. I submitted another ticket yesterday at 9:10PM; it has languished, largely ignored. Our twenty-seven (27) MAILMAN mailing lists are missing; they do not appear in our Cpanel. These mailing lists represent a significant portion of the email which enters our organization and the proper functioning of these MAILMAN lists is critical to our company. We open for business in 1 minute and -- approximately 60 hours after this issue took hold of us -- I have nothing to tell my boss except "they're very sorry and they're working on it." P1 > AvatarRelo.com > MAILMAN Lists missing > HELP Quote Link to comment Share on other sites More sharing options...
cziv Posted September 24, 2018 Report Share Posted September 24, 2018 I submitted another ticket yesterday at 9:10PM; it has languished, largely ignored. Our twenty-seven (27) MAILMAN mailing lists are missing; they do not appear in our Cpanel. These mailing lists represent a significant portion of the email which enters our organization and the proper functioning of these MAILMAN lists is critical to our company. We open for business in 1 minute and -- approximately 60 hours after this issue took hold of us -- I have nothing to tell my boss except "they're very sorry and they're working on it." P1 > AvatarRelo.com > MAILMAN Lists missing > HELP There are some 9000 customers. If everybody starts to post here his (or her) problem .... it will be a total mess. 2 Quote Link to comment Share on other sites More sharing options...
SarisIsop Posted September 24, 2018 Report Share Posted September 24, 2018 There are some 9000 customers. If everybody starts to post here his (or her) problem .... it will be a total mess. Yes agreed. There are a lot of us out here monitoring this thread for updates and it's annoying finding it's something that should be done via a ticket. 1 Quote Link to comment Share on other sites More sharing options...
Avatar Posted September 24, 2018 Report Share Posted September 24, 2018 Yes agreed. There are a lot of us out here monitoring this thread for updates and it's annoying finding it's something that should be done via a ticket. It has been done by way of a ticket -- however -- the ticket has not been addressed. So be annoyed. Quote Link to comment Share on other sites More sharing options...
SMoKeR Posted September 24, 2018 Report Share Posted September 24, 2018 My site is on the S5 server and it returns a 404. Why not change it to 503 instead?Also, according to Mike's ETA it is scheduled to be restored by Tuesday, but according to Eric's ETA it's on Wednesday - so which one is it? Quote Link to comment Share on other sites More sharing options...
fjpoblam Posted September 24, 2018 Report Share Posted September 24, 2018 Thanks for the estimates. (I dont know your time zone: maybe the same as my MDT). I know youre swamped with tickets, so I wont open one. Im on s1 and I see ftp is already available and one of my add-ons (oddly enough) is online but my main domain and the other add-on are getting IP errors. An oddity, TBS. Ill wait it outGood luck, folks.Still s1. Now ALL 3 online. Note to all reading, it is very important to refresh yer browsers cache so it doesnt keep displaying the danged error page. I forgot for about a half hour this morning and was growling. To MDD: much gratitude, and I hope youll get some sleep and then some breakfast green chile enchiladas with egg soon. Quote Link to comment Share on other sites More sharing options...
cziv Posted September 24, 2018 Report Share Posted September 24, 2018 It has been done by way of a ticket -- however -- the ticket has not been addressed. So be annoyed. I can't describe to you how annoyed I AM, all my 8 sites are down for almost 3 days now. Google even started to through to me warnings about increased 404 errors. Quote Link to comment Share on other sites More sharing options...
CyberZ Posted September 24, 2018 Report Share Posted September 24, 2018 Laimonas.. https://www.mddhosting.com/supportscope.php Data Backup. You are responsible for maintaining current backups of your data. We maintain our own backups in the event of a disaster, however, we do not guarantee the availability or restoration of any lost data. 1 Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 On P1, ftp working now, looks like all my stuff is there \o/. Still no HTTP access, (cleared cache, tried curl). BTW, you guys talked about editing /cgi-sys/defaultwebpage.cgi with a less fear-instilling message, but it appears nothing has changed with that. Still getting 404. Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 With the exception of one single account P1 is done with it's restorations. The account that we are waiting on is on the larger side so I did not want to save the status update on it.Can you explain why I still don't have http access? Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 With the exception of one single account P1 is done with it's restorations. The account that we are waiting on is on the larger side so I did not want to save the status update on it. Can you explain why I still don't have http access?Should I open a ticket? (Mine is definitely not the account you are waiting on) Quote Link to comment Share on other sites More sharing options...
Stéphane Bergeron Posted September 24, 2018 Report Share Posted September 24, 2018 Client account on P1 is showing one site normally but the main domain displays this forum actually... Ticket #206979. Client patience is wearing very thin and this all makes us look very bad. Sorry to pile on but we're a small agency and we recommended you to them very strongly and they haven't been here long. Quote Link to comment Share on other sites More sharing options...
interworld Posted September 24, 2018 Report Share Posted September 24, 2018 KevinJones... for me there was a bit of a lag between cPanel and FTP working and the site itself coming up. Also the old 404 page is a good sign as it means your site is coming back up. Keep clearing things and if your site is bookmarked, make sure the http is typed in the browser. This was the scenario for me last night. Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 KevinJones... for me there was a bit of a lag between cPanel and FTP working and the site itself coming up. Also the old 404 page is a good sign as it means your site is coming back up. Keep clearing things and if your site is bookmarked, make sure the http is typed in the browser. This was the scenario for me last night.Thanks Interworld. I'll hang on a bit longer. As far as 404, I have never seen any other page. My reference was to the discussion about editing /cgi-sys/defaultwebpage.cgi to give a more informative message to confused users out there. Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 Please open tickets indicate in that you are on P1 in the subject and having issues so we can address them. Quote Link to comment Share on other sites More sharing options...
Rhody401 Posted September 24, 2018 Report Share Posted September 24, 2018 My guess would be if you are seeing 404, you are using a bookmark to a special/direct link within the domain. Have you tried www,yourdomainnamehere.com ? THAT is what would see the "technical difficulties" error page that was modified. Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 BTW, just a little tip if you use the command line: curl <your website url> will avoid browser caching issues Quote Link to comment Share on other sites More sharing options...
interworld Posted September 24, 2018 Report Share Posted September 24, 2018 KJ... yes, I was getting the new 'Technical Difficulties' page on /cgi-sys/defaultwebpage.cgi that they had put up... but right before my site went live, it temporarily reverted to the 404. Make sure you clear everything on your browser. Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 My guess would be if you are seeing 404, you are using a bookmark to a special/direct link within the domain. Have you tried www,yourdomainnamehere.com ? THAT is what would see the "technical difficulties" error page that was modified.Well I see the problem now. I was not using a bookmark, however: I find that if I type in anything not in the root directory, I get the 404 - eg, hostname/folder/index.html. But it is true, if I just type in the hostname, or hostname/index.html I will get the "SORRY" page. However, this message is no more informative or less foreboding to users than the 404 page was: "If you are the owner of this website, please contact your hosting provider: webmaster@waynebent.com" I thought there was going to be something like "We know there is a problem, and we're working on it." Quote Link to comment Share on other sites More sharing options...
giantjack Posted September 24, 2018 Report Share Posted September 24, 2018 This is getting really painful now. A lot of angry customer's. I've put in so much time to this business, this time to restore is dreadfully slow Quote Link to comment Share on other sites More sharing options...
KevinJones Posted September 24, 2018 Report Share Posted September 24, 2018 I thought there was going to be something like "We know there is a problem, and we're working on it."Ok, in light of Interworld's comment, I guess there is/was a page like that, but I am not able to see it now for the reasons he mentioned. And maybe I never saw it before because of the root directory exception? Quote Link to comment Share on other sites More sharing options...
interworld Posted September 24, 2018 Report Share Posted September 24, 2018 Post #87 on page 5 of this thread has a screen shot of the page in question. It was posted by Rhody401 I believe. Quote Link to comment Share on other sites More sharing options...
Jim.Powrmatic Posted September 24, 2018 Report Share Posted September 24, 2018 My website is restored and working, thank you. However my email is not working so well. I can send and receive from my own domain but can not send anything outside my domain. I'm getting a 550 error - see below for details. Any ideas? Thanks. Reporting-MTA: dns; p1.supportedns.com Action: failedFinal-Recipient: rfc822;jimkappes@yahoo.comStatus: 5.0.0Remote-MTA: dns; scanners.mail.supportedns.comDiagnostic-Code: smtp; 550 message submission is for authorised users only! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.