jsolo Posted September 24, 2018 Report Share Posted September 24, 2018 Mike, I don't mean to be pushy but restore started ~3 hrs ago on ticket 657811... Still no access. Help ¿? Quote Link to comment Share on other sites More sharing options...
spocklikesspores Posted September 24, 2018 Report Share Posted September 24, 2018 Does anyone know if imap email will return at the same time as the websites, for any given domain? Someone I'm trying to help with this issue can wait on the website but losing email is a killer. He is on s3. I'm hoping that email services might return sooner than the website for him. Quote Link to comment Share on other sites More sharing options...
albatross Posted September 24, 2018 Report Share Posted September 24, 2018 I'm getting exceptionally sleepy but want to keep clients informed for as long as I can.... I'd suggest a full night's sleep with no phones within earshot. If ever I skimp on sleep for two straight nights, my cognition suffers. Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 Email and web-services will return at the same time as they live in the same account. If you desire you can request a blank account be made that you can create the email addresses in and then we can restore over it with the backup.jsolo, We do apologize. we are trying to get through the 150 tickets we have as quickly as possible. Quote Link to comment Share on other sites More sharing options...
KevinD872 Posted September 24, 2018 Author Report Share Posted September 24, 2018 (edited) Does anyone know if imap email will return at the same time as the websites, for any given domain? Someone I'm trying to help with this issue can wait on the website but losing email is a killer. He is on s3. I'm hoping that email services might return sooner than the website for him. I can't speak for MDD, but from past messages in this thread, my best guess is that you can try submitting a ticket in order to see if they can get that part working for you sooner. But then it may complicate things when it comes to restoring your site. You wouldn't want to overwrite the email folders with what would essentially be 3 or 4 day old data. Edit: Answered above by Eric a moment before I posted. Edited September 24, 2018 by KevinD872 Quote Link to comment Share on other sites More sharing options...
spocklikesspores Posted September 24, 2018 Report Share Posted September 24, 2018 I read about the option to have mdd create the email accounts via a ticket. But I don't understand the downside that Kevin mentioned - it wouldn't be useful to have email working for a day or so and then lose those emails when the server is restored. Is there a way around that? Since the actual restore time would be unknow from the user side, it'd seem to be impossible to make local folder copies of the emails. Is there a sure fire way to work this out? Quote Link to comment Share on other sites More sharing options...
Michael D. Posted September 24, 2018 Report Share Posted September 24, 2018 I read about the option to have mdd create the email accounts via a ticket. But I don't understand the downside that Kevin mentioned - it wouldn't be useful to have email working for a day or so and then lose those emails when the server is restored. Is there a way around that? Since the actual restore time would be unknow from the user side, it'd seem to be impossible to make local folder copies of the emails. Is there a sure fire way to work this out?I would make sure to be using IMAP and would probably make a periodic select+drag of the messages into a local folder [one not on the imap] and you can drag them back once the server is online. Quote Link to comment Share on other sites More sharing options...
jsolo Posted September 24, 2018 Report Share Posted September 24, 2018 @Eric or mike, received ticket update that site has been restored but unable to login using existing credentials. Replied to ticket to have new password sent. Ticket 657811 . Quote Link to comment Share on other sites More sharing options...
btriad Posted September 24, 2018 Report Share Posted September 24, 2018 Email and web-services will return at the same time as they live in the same account. If you desire you can request a blank account be made that you can create the email addresses in and then we can restore over it with the backup. jsolo, We do apologize. we are trying to get through the 150 tickets we have as quickly as possible. Hi. But there are at least 2 domains under different accounts at my service (reseller at r4) that email is working more than 12 hours. While at other accounts and domains the email service is not working... Also if we ask for a blank account and create a domain what will happen when recovery time comes? Web site is not critical in our cases but email is. So will the new emails merge with old or what? Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 Merging can be done. However it would need to be explicitly requested. The reason is we actually have to change you to maildir, copy the emails out. restore the copy the emails in. Quote Link to comment Share on other sites More sharing options...
cziv Posted September 24, 2018 Report Share Posted September 24, 2018 Some of my sites at S3 show 403 Forbidden. Some of them at S3 show "Sorry, If you are the owner of this website, please contact your hosting provider:". Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 The best place for support is in the support system. For password's not matching I can only point you to here https://www.mddhosting.com/support/knowledgebase/87/I-lost-or-forgot-my-cPanel-or-WHM-password---how-can-I-reset-it.html The current update for S1 is that it is running longer then expected. However, it only has 64 accounts left and should be done within the hour. Quote Link to comment Share on other sites More sharing options...
jsolo Posted September 24, 2018 Report Share Posted September 24, 2018 Eric, Tried that. Got a failure message. Something not right on the account. Ticket 657811 . I'm fairly confident the backup file is good. I restored it earlier manually but somethings like sql databases, dns zones, and a few other things didn't restore (probably requires root?). It was suggested to open a ticket to have you restore it instead. Done. At least before email worked, now nothing works and the account is completely inaccessible (cpanel and all). Quote Link to comment Share on other sites More sharing options...
btriad Posted September 24, 2018 Report Share Posted September 24, 2018 Merging can be done. However it would need to be explicitly requested. The reason is we actually have to change you to maildir, copy the emails out. restore the copy the emails in. We are confused. I understand that you are trying for the best in a very difficult situation but in Europe is Monday morning and will be a ****** for us to deal with our clients. How it is possible that at least 2 domains under different accounts at r4 DO have email service up and running? Reading the forum posts I assume that shouldn't be happening. Maybe email service will come up faster or these accounts have been created in a first attempt of recovery and will be overwritten when time come? It's good that merging is possible. So in case we select that road we should open a ticket asking you to open x accounts, one for each of our clients. And in the same ticket we should mention the request for merging emails? Quote Link to comment Share on other sites More sharing options...
btriad Posted September 24, 2018 Report Share Posted September 24, 2018 How it is possible to access the DNS settings for some domains? We have access to the cpanel of an account but we are not allowed to add any other domains on it... Quote Link to comment Share on other sites More sharing options...
ericr Posted September 24, 2018 Report Share Posted September 24, 2018 You will need to open a ticket for changing domains not in your account already. If you have questions about specific accounts that needs to be handled in our support system. Quote Link to comment Share on other sites More sharing options...
albatross Posted September 24, 2018 Report Share Posted September 24, 2018 My account (on S1) seems to be back to normal. Thank you. Quote Link to comment Share on other sites More sharing options...
cziv Posted September 24, 2018 Report Share Posted September 24, 2018 Unfortunately Google webmaster tools started to send me warnings about "Increase in 404 pages" for all my sites and that is not good at all. Quote Link to comment Share on other sites More sharing options...
glennmen Posted September 24, 2018 Report Share Posted September 24, 2018 Here are the latest ETA's. The transfers from the old backup server to the new one are taking a little longer than expected. All times are Eastern Daylight Time. Hi, First of all I want to say that I am not complaining, I am just confused currently.According to the ETA's S4 will be recovered by Wednesday, but both of my services that are both on S4 have already been recovered on Saturday.Does this mean that accounts aren't completely recovered yet? Any information about this would be very helpful to me. Thanks! Quote Link to comment Share on other sites More sharing options...
btriad Posted September 24, 2018 Report Share Posted September 24, 2018 Hi, First of all I want to say that I am not complaining, I am just confused currently.According to the ETA's S4 will be recovered by Wednesday, but both of my services that are both on S4 have already been recovered on Saturday.Does this mean that accounts aren't completely recovered yet? Any information about this would be very helpful to me. Thanks! Some accounts in r4 are also working from yesterday without issues. I don't know if it is coincidence but the names of the accounts start with the letter "a". I have asked how is that possible and if these accounts will be overwritten later, but haven't received any answer... Quote Link to comment Share on other sites More sharing options...
NiKEUS Posted September 24, 2018 Report Share Posted September 24, 2018 This has been a nightmare for me, I'm currently on holiday with a phone and my girlfriend's laptop, without access to my own email to having to configure my larger clients sites and email, fortunately the largest have emails on exchange hosted outside, so I moved to another host and reconfigured... minus websites. Some clients have been somewhat understanding, the others not so, the phone call I've just had indicated I've just lost a client, on the upside they can't email me to tell me to cancel the web design I guess, however all pretty much all are asking when is email going to be live. However no email for us in the UK on Monday morning and now potentially not until Tuesday afternoon is causing me massive problems.The only question I have is, was there no way to get that bit of configuration data out of backups for everyone, drop it in and then overwrite? Quote Link to comment Share on other sites More sharing options...
bobptz Posted September 24, 2018 Report Share Posted September 24, 2018 I am sure I have somewhere an entire account backup from last month. I could use it to restore it, right? Anyway, I expect the websites to be up by tomorrow so I prefer to wait one more day. Quote Link to comment Share on other sites More sharing options...
mdd_shared_user Posted September 24, 2018 Report Share Posted September 24, 2018 ​My website and email are back up (I know, lucky me). But I have a small PHP file (index.php) that checks the user agent and launches either the full or mobile version of the site. That isn't working - when I launch the website from my mobile phone I get the 'Sorry' page. The site works if launched from a computer or when using the mobile subdomain directly.​​Do any of you web experts have any idea why it's not working? I haven't created a ticket as I expect it will take quite a while for support to respond. Quote Link to comment Share on other sites More sharing options...
cziv Posted September 24, 2018 Report Share Posted September 24, 2018 Guys please do not turn this into a ticketing system. You are just slowing things down. If your server IS finished restoring, and then something doesn't work, open a TICKET. 1 Quote Link to comment Share on other sites More sharing options...
mdd_shared_user Posted September 24, 2018 Report Share Posted September 24, 2018 Guys please do not turn this into a ticketing system. You are just slowing things down. If your server IS finished restoring, and then something doesn't work, open a TICKET.I hear you. Was hoping it's a problem I can fix myself. Quote Link to comment Share on other sites More sharing options...
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