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MDDHosting - Phone System Outage

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#1 Scott

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Posted 05 November 2017 - 08:33 PM

Hello everyone,

 

Update Nov 6: Our phone system is now operational and working normally. The remainder of this post will remain unedited below, however some now incorrect statements have been crossed out to help prevent any confusion.

 

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Our phone system was knocked offline when a lightning storm near our office damaged equipment used for the phone system. All client servers and backup servers are NOT impacted as they are in a different facility.

Until further notice, billing and sales support will only be available through our website, email, and live chat. We are not able to receive phone calls or voicemails.

General questions about this outage can be posted here, however anything specific to your account should be handled via email or ticket.

For support regarding your account, by email:
Technical Support: support@mddhosting.com
Billing: billing@mddhosting.com
Sales: sales@mddhosting.com

For support regarding your account, using our website:
https://www.mddhosti...cket.php?step=2 (Please select the correct department)

Live chat, typical available during normal business hours, can be found on www.mddhosting.com


We are working to replace the damaged equipment and restore our corporate phone service as soon as possible. Further updates will be posted here when we have them. Please accept our apologies for any inconvenience this may cause.


Edited by Scott, 06 November 2017 - 08:35 PM.
The phone system is back online.

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Scott S - MDDHosting LLC - Providing Hosting since 2007
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#2 MikeDVB

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Posted 05 November 2017 - 08:43 PM

We are waiting on AT&T to replace equipment provided by them that was damaged by lightning.  They expect to have this replaced by 4 PM ET on November 6, 2017.  We anticipate our phone systems being operational on Tuesday, November 7th, 2017 and will update this thread with details as we have them.


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Michael Denney - MDDHosting LLC - Providing Hosting since 2007
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#3 MikeDVB

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Posted 06 November 2017 - 03:00 PM

Our phone system is now back online and fully operational.


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Michael Denney - MDDHosting LLC - Providing Hosting since 2007
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