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S1 Server - Random Lag/Inaccessibility + Short Outage


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S1 is now back online and handling requests "normally." The reboot was initially meant to correct a configuration issue, which we are now monitoring to see if the previous stability problems are resolved. I should also note that S1 may be slower for the next 10 or 20 minutes, as most servers of this size are when they come back online.

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So far this morning the performance of the S1 server has been very much improved. I'm hesitant to call it 'fixed' as I want to allow more time to pass before we come to that determination.

 

I'm highly optimistic, however, that the issues are resolved.

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The R1Soft System Kernel caused a panic on S1.

 

We're rebooting and working to restore services as soon as possible.

 

As a result of this issue we're going to be disabling R1Soft on this server for at least a couple of days while we investigate/evaluate our options.

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Interestingly enough R1Soft managed to load up the storage subsystem enough that we identified a previously unknown performance bottleneck.

 

We made an adjustment during the outage and average storage latency is down to 1ms from 10ms after this reboot. We made the same adjustment live to the rest of the fleet.

 

Hopefully this will be the good that comes from the bad at this point.

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