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Jasmine, Kobold, SR2, SR3 Reseller Account Transfers - Beginning 9 PM ET 03/02/2016

Completed Migrations

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#21 MikeDVB

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Posted 03 March 2016 - 06:32 PM

All four servers: SR2, SR3, Jasmine, and Kobold have been migrated to their respective target servers.

 

As far as those that had MX entries disappear - the cause in every case so far is that the domain was set to 'LOCAL' or 'AUTO (Local)' via cPanel -> MX Entry.

 

In short people are editing their DNS zone and updating MX records or doing it via the MX Tool and not setting it to 'remote' when using remote mail.

 

We've written a script to check for this and correct it but unfortunately we can't go back into the past and fix it.  Moving forward it shouldn't happen again.

 

This has affected a small portion of our customers - but I am sorry for those that it has affected.

 

Open a ticket if you're having issues and we'll address your issues as quickly as possible.


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#22 MikeDVB

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Posted 08 March 2016 - 07:19 PM

We've decided to suspend all accounts on the *old* servers in lieu of actually shutting them down.  This will allow us to re-copy data for any stragglers easily while not letting cron jobs and other tasks run automatically on both the old and the new server.

 

Resellers will likely get some suspension notifications - if you look at it you will see the *old* server name listed and if you check the site you should see it online.  In the event that you *do* end up with an account or site showing suspended this likely means you're one of the aforementioned stragglers and we'll need to re-copy your data :).

 

At any rate - if you have any problems do please open a support ticket so we can address it.

 

Thanks!


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