First and foremost I want to apologize for the unreliability of our network as of late. While we do own and operate all of our servers/switches we do not run the entire network at the facility and do rely upon them to provide us the connectivity we pay them for.
We have been with Handy Networks in Denver, Colorado for many years now. Until recently the network has always performed very well. There have been instances where a huge DDoS attack would take us offline and in a few cases they were large enough to affect the whole facility but by and large things over the years were stable.
As of lately things have been less stable and while this has affected you it has affected us as well.
On 02/12/16 there was a fiber cut affecting the transport provider, Level3, between our two locations. Unfortunately our new equipment was on the side of the transport that does not have direct internet access [it passes over the transport before leaving to the internet]. While this transport is supposed to be physically diverse across two routes - it is clear that something is wrong when a single fiber cut takes both routes down. Handy Networks is still working with Level3 on this matter to determine why a single fiber cut took down both allegedly diverse routes but I am not sure if we'll ever have a real answer from L3 on that.
Handy Networks is in the process of installing a secondary transport provider with a diverse physical link and network but such things take time - at this point I'm hoping it will be available within 4 weeks. Understand this isn't anything within our control and is entirely up to our facility to handle.
On 02/24/16 we lost all network connectivity including connectivity to HandyNetworks.com itself from 1:04 PM to about 1:17 PM. We experienced another outage from 3:08 PM to about 3:16 PM. At this point I do not have an official RFO or any details beyond that it was a networking issue at our facility outside of our control. As soon as I have further details I will make them available.