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#21 KiwiTek

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Posted 12 February 2016 - 04:30 AM

Is this the same data center you were using before?

 

It's good that it's back up, but this is the 4th outage I've experienced since the switch to new servers and site users are starting to question the reliability of the site.


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#22 MikeDVB

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Posted 12 February 2016 - 04:32 AM

I have just reached out the the facility management requesting an official Reason For Outage.

Being that it is 2:30 AM facility time and 4:30 AM here I don't expect an answer at the earliest for several hours but will make it available once I have it.
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#23 MikeDVB

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Posted 12 February 2016 - 04:36 AM

Is this the same data center you were using before?
 
It's good that it's back up, but this is the 4th outage I've experienced since the switch to new servers and site users are starting to question the reliability of the site.

The reliability of the *site* has nothing to do with the transfers and how good or bad they went for you. The facility itself was without connectivity as well - not just us. As a matter of fact to speak plainly - yes - the migration you experienced did not go as smoothly as it should have and for that I apologize.

This was a networking issue outside of our control. It had nothing to do with migrations.

I am sorry that you experienced issues with the migrations, however, if you wish to discuss those please open a ticket and ask for me and I'll be happy to discuss them with you.
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#24 MikeDVB

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Posted 12 February 2016 - 06:00 AM

The very short outage for the S1 server just now was not related to this. It was due to a LiteSpeed licensing issue which I resolved.

I am going to be opening a ticket with LiteSpeed as it is supposed to switch to Apache when there is a LiteSpeed issue with licensing but it did nothing [LSWS didn't start, Apache didn't get started].

I'm just updating this thread as a couple of users have asked if the issues were related.
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#25 MikeDVB

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Posted 12 February 2016 - 01:05 PM

I have more detail from the facility.

We are located in the H5 location in Denver and our bandwidth is transported by Level3 over two physically diverse 10 G links from H5 to 1801 where our bandwidth reaches the carriers.

The idea of physically diverse fiber routes is that one could go down and we should retain connectivity [hardware failure, a fiber cut, etc]. The facility is working with Level3 currently to ascertain why this was able to take down both links as well as what is going to be done to ensure it doesn't happen again.

It is a bad day all around for you, for us, and for our provider. All of us experienced an outage that was not within our control and was unplanned.

Once the official RFO is released detailing exactly what happened and why I will make it available but as the issue wasn't on our end/within our control I do not have an ETA.
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#26 marshalleq

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Posted 12 February 2016 - 07:09 PM

I have been on your service for only one week so this was a little alarming, however these things happen as I know only too well - (in my real job I manage this kind of thing quite a bit).  All I'd say is if we could get an incident report sent out with some kind of permanent corrective actions listed (which sound like someone elses problem but often these guys need to be chased).  Then I'd advocate for some testing to occur at some time.

 

All in all I don't expect this is a regular occurence and MDD do seem to offer the best value service for the money I've found to date.  Super quick and it's worth keeping the positives in context.

 

Thanks for the updates, I look forward to hearing what transpires next.


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#27 frankacter

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Posted 12 February 2016 - 07:50 PM

All in all I don't expect this is a regular occurrence and MDD do seem to offer the best value service for the money I've found to date.  Super quick and it's worth keeping the positives in context.

That is a safe assumption. I've been an MDDHosting customer for 6 years. I don't recall ever having this kind of outage before across any of the servers hosted with them. Support is always responsive to my needs or any issues that crop up and communicative of root cause.


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#28 SarisIsop

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Posted 13 February 2016 - 06:19 AM

That is a safe assumption. I've been an MDDHosting customer for 6 years. I don't recall ever having this kind of outage before across any of the servers hosted with them. Support is always responsive to my needs or any issues that crop up and communicative of root cause.

 

Yes I can second that. I have been with MDD for 5 years now and this has not happened before, and knowing Mike he will work his socks off to make sure it doesn't happen again. I can understand Marshalleg finding it alarming I think we all did, but you can rest assured that if anything does go wrong MDD are on the ball.

 

If you ever have a problem they are always swift in replying to tickets and they are always honest in telling us what is going on like in this thread.

 

 

 
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